Overview:
As the crucial interface between the non-management employees and the senior management of the organization, supervisors have the ultimate influence over many employees and have powerful effect - good or bad - on their productivity.
In fact, they have the power to turn on or turn off the productivity of their many direct reports and in turn, to a large extent, that of the organization.
However, despite the fact that supervisors hold the key to productivity, they are among the most ill-equipped employees in many organizations in terms of skills.
Because they usually have more technical experience than the employees they supervise, their skills deficiency in leadership is often overlooked.
And the consequence is that they inadvertently destroy employee engagement, with many attendant costs to the organization.
To avoid this, supervisors need skillful leadership to accompany their technical prowess. In other words, they need to become leaders rather than just supervisors.
This course will help them make this transition and begin to create and enhance engagement to draw out the best out of their direct reports.
Ideal for supervisors, team leaders, and unit heads, this rich and interactive course is designed around key leadership behaviours - communication, coaching, and conflict resolution. It takes participants through identifying their characteristics and preferences, and then explores established frameworks of leadership, before building on leadership behaviours to arm participants with a blend of skills required to become an effective leader and positively influence key business outcomes in their organization.
Course Objectives
After completing this course, participants will be able to:
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Learn ways to prioritize, plan, and manage their time.
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Identify their primary leadership style.
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Develop some flexibility to use other leadership styles.
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Determine ways they can meet the needs of employees and co-workers through communication and coaching.
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Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
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Get the best out of their direct reports.
Course Content Details:
Navigating the Course
Session 1: Course Overview
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Learning Objectives
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Pre-Assignment
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Pre-Course Assessment
Session 2: Pre-Assignment Review
Session 3: What’s Your Type? How About Mine?
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Seeking Information
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Identifying Your Characteristics and Preferences
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Questionnaire
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What Does it Mean To Have a Number?
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Mostly A’s – Inquiring Rationals, Part One
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Mostly A’s – Inquiring Rationals, Part Two
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Mostly B’s – Authentic Idealists, Part One
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Mostly B’s – Authentic Idealists, Part Two
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Mostly C’s – Organized Guardians, Part One
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Mostly C’s – Organized Guardians, Part Two
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Mostly D’s – Resourceful Artisans, Part One
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Mostly D’s – Resourceful Artisans, Part Two
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What’s Important?
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Debrief
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Understanding Introverts and Extroverts
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Questionnaire
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Using the Continuum
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Case Study
Session 4: Understanding Leadership
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About Leadership
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The Situational Leadership II® Model
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Understanding Your Comfort Zone
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Choosing Our Style
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The Cyclical Process
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Managing Performance
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Making Connections
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Servant Leadership
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Making Connections
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Onboarding and Orientation
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First Day Disasters
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Considering the Consequences
Session 5: Manage Your Time and Your Energy
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Introduction
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Larks and Owls
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SPIRIT Goals
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Organizing Your Workspace, Part One
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Organizing Your Workspace, Part Two
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Organizing Your Workspace, Part Three
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Our Top Time Management Tip
Session 6: The Commitment Curve
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The Big Picture
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The Phases of the Curve
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Stages of the Curve
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Stage One: Uninformed Optimism
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Stage Two: Informed Pessimism
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Stage Three: Hopeful Realism
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Stage Four: Informed Optimism
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Summary
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What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
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The Coaching Model
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Step One: Frame a Conversation, Part One
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Step One: Frame a Conversation, Part Two
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Step Two: Create Opportunities
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Step Three: Create an Action Plan
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Step Four: Give Feedback, Part One
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Step Four: Give Feedback, Part Two
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The Dialogue Model
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Defining I Messages
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Building the Message
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Description Techniques
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The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
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Reflection
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Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
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Secrets to Success
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Creating the Right Environment
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Making Connections
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Practices to Practice
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Making Connections
Session 10: A Personal Action Plan
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Starting Point
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Where I Want to Go
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How I Will Get There
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Summary
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Recommended Reading List
Post-Course Assessment
How to enroll:
Option 1
Click on the "Enroll For This Course" button
Checkout and make payment (you’ll create an account or log in as part of the checkout process)
We instantly e-mail your user ID and password for you to log in and begin training as soon as you want
Option 2
Pay or transfer course fee into any of our bank accounts and send an email (to enroll@learnsmart.com.ng) stating the course you paid for, name used in paying, and the amount. We will register you and instantly email your user ID and password for you to start training.
Our Account details
Account Name: Paradigm Learning Services
Zenith Bank: Account No: 1013876190
GTBank: Account No: 0159084910
Diamond Bank: Account No: 0047876850
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