Global
Often these days, traffic is so snarled and gridlocked that if you are trying to drop in and meet with prospects, you will spend all your time in the car.
As a result, routine sales visits have reduced significantly.
And the implication for organizations is that success in sales no longer depends on the number of visits and in-person meetings but on how effectively they are able to use the other means of marketing and sales.
Hence, it's important to evaluate how your sales people use the phone as it now plays a more important role in sales and marketing.
As they make sales calls, handle enquiries, give quotes, take orders, and close sales negotiations over the phone, negative phone calls or poor phone interaction could result in missed opportunities and direct loss of sales.
But this course helps to avoid these damaging consequences.
Participants will learn how to hone their communication skills, their ability to persuade, and techniques to personalize each sales call.
The course will show them how the phone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase their sales' success.
Course Objectives
After completing this course, participants will be able to:
Session 2: Pre-Assignment Review
Session 3: Verbal Communication
Session 4: To Serve and Delight
Session 5: Exceptional Things about Telephone Sales
Session 6: Building Trust
Session 7: It's More Than Just a Phase
Session 8: Communication Essentials
Session 9: Developing Your Script
Session 10: Pre-Call Planning
Session 11: Following Up
Session 12: Closing the Sale
Session 13: A Personal Action Plan
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Knowledge Application Aid (KAA)
Training creates value only when learning is applied.
To help organizations achieve this, LearnSmart provides exclusive access to its proprietary Knowledge Application Aid (KAA) at no additional cost for organizations enrolling employees.
The Knowledge Application Aid (KAA) is LearnSmart's practical workplace reinforcement tool that helps managers encourage the application of learning on the job, sustain behaviour change, and maximize the business impact of training long after the course has been completed.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmart.com.ng:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment (Bank Transfer)
If you are purchasing the course for yourself, simply pay the course fee into any of the bank accounts below and notify us via enroll@learnsmart.com.ng.
Once payment is confirmed, we will:
Bank Account Details
Account Name: Learnsmart Workforce Development Limited
Zenith Bank: 1311962564
Access Bank: 1986300410
Option 3 – Individual Enrollment (Online Payment)
Click the "Enroll For This Course" button on this page.
You will be taken through our secure checkout process where you can pay online using your ATM card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.
Often these days, traffic is so snarled and gridlocked that if you are trying to drop in and meet with prospects, you will spend all your time in the car.
As a result, routine sales visits have reduced significantly.
And the implication for organizations is that success in sales no longer depends on the number of visits and in-person meetings but on how effectively they are able to use the other means of marketing and sales.
Hence, it's important to evaluate how your sales people use the phone as it now plays a more important role in sales and marketing.
As they make sales calls, handle enquiries, give quotes, take orders, and close sales negotiations over the phone, negative phone calls or poor phone interaction could result in missed opportunities and direct loss of sales.
But this course helps to avoid these damaging consequences.
Participants will learn how to hone their communication skills, their ability to persuade, and techniques to personalize each sales call.
The course will show them how the phone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase their sales' success.
Course Objectives
After completing this course, participants will be able to:
Session 2: Pre-Assignment Review
Session 3: Verbal Communication
Session 4: To Serve and Delight
Session 5: Exceptional Things about Telephone Sales
Session 6: Building Trust
Session 7: It's More Than Just a Phase
Session 8: Communication Essentials
Session 9: Developing Your Script
Session 10: Pre-Call Planning
Session 11: Following Up
Session 12: Closing the Sale
Session 13: A Personal Action Plan
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Knowledge Application Aid (KAA)
Training creates value only when learning is applied.
To help organizations achieve this, LearnSmart provides exclusive access to its proprietary Knowledge Application Aid (KAA) at no additional cost for organizations enrolling employees.
The Knowledge Application Aid (KAA) is LearnSmart's practical workplace reinforcement tool that helps managers encourage the application of learning on the job, sustain behaviour change, and maximize the business impact of training long after the course has been completed.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmart.com.ng:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment (Bank Transfer)
If you are purchasing the course for yourself, simply pay the course fee into any of the bank accounts below and notify us via enroll@learnsmart.com.ng.
Once payment is confirmed, we will:
Bank Account Details
Account Name: Learnsmart Workforce Development Limited
Zenith Bank: 1311962564
Access Bank: 1986300410
Option 3 – Individual Enrollment (Online Payment)
Click the "Enroll For This Course" button on this page.
You will be taken through our secure checkout process where you can pay online using your ATM card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.