Global
Studies show that 85% of employees experience some kind of conflict in their working lives.
The consequences are:
And since employees are people with different values, goals, and perspectives who many times work on complex and stress-provoking tasks, conflict is inevitable.
Hence, conflict resolution skills are a must for everyone, but they're especially important for managers as they not only manage conflicts they encounter but also support subordinates and teams struggling with conflict.
This course will give participants the skills and tools that will help them resolve conflict successfully and produce a win-win outcome.
Course Objectives
After completing this course, participants will:
Course Outline:
Session 1: Course Overview
Session 2: Defining Conflict
Session 3: Types of Conflict
Session 4: Open Conflict vs. Hidden Conflict
Session 5: Spontaneous and Reflective Behavior
Session 6: The Johari Window
Session 7: Stages of Conflict
Session 8: Creating the Win/Win
Session 9: Conflict Resolution Style Questionnaire
Session 10: The Role of Communication in Conflict Resolution
Session 11: Active Listening Skills
Session 12: Paraphrasing Skills
Session 13: Powerful Questions
Session 14: Body Language
Session 15: Pre-Assignment Review
Session 16: The Conflict/Opportunity Test
Session 17: Conflict and Its Resolution
Session 18: Helping Others Through Conflict
Session 19: A Personal Action Plan
Recommended Reading List
Post-Course Assessment
Course Completion
Certificate
Training Information
Delivery: E-learning (interactive, self-paced & convenient, and affordable)
How It Works: Using the unique login information we will send, simply access our learning portal with your browser and start learning.
Our training is self-paced and so you’ll take it at your convenience – any time of the day that suits your schedule and as frequently as you like until you finish the course.
Anywhere you stop temporarily is automatically saved so when you resume you continue from there by default.
Duration: Because it's self-paced, participants finish at different times. However, on the average, busy participants finish in 1 week.
Reports: We send periodic reports to your organization until all employees complete their training. For each participant, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Certificate: Each participant receives a certificate of training if course is successfully completed.
Access period: 30 days (can be extended).
Access device: Computer, Smartphone, or Tablet.
Comes with: Course transcripts for reference, and 100% money-back guarantee.
Learning Management & Support: We will be in touch with all participants to encourage and support them until they finish. Our clients' employees always achieve high completion rate.
Learning Outcome: The learning outcome compares favorably with that of conventional training. This is because of increased level of participation through interactivity and self-paced ownership of the learning.
Participants will have the ability to stop and reflect whenever they want, or return to previously-delivered content, and thus ensure a deeper understanding before continuing. They will have the time to digest and integrate information being presented into their existing understanding and context. This is how they make sense of it leading to higher levels of cognitive engagement and higher levels of retention.
For the best learning outcome, we recommend that training be taken in chunks of minutes consistently rather than taking it in a long stretch trying to finish quickly.
How to enroll
Option 1 (ideal for employee training)
To enroll your staff, please send the following to staffelearning@learnsmart.com.ng:
Once we receive the above information, we will send you an invoice for payment to be made. After payment, we will brand a learning portal for your organization, enroll your staff, and send emails with theirunique login information and how to start training.
Option 2
Click on the "Enroll For This Course" button, checkout and make payment with your ATM card. You will receive youruniquelogin information by email and start training.
Option 3
Pay or transfer course fee into any of our bank accounts listed below and notify us through enroll@learnsmart.com.ng. We will register you and instantly email your unique login information for you to start training.
Our Bank Account Information:
Account Name: Paradigm Learning Services
Zenith Bank: Account No: 1013876190
GTBank: Account No: 0159084910
Access Bank: Account No: 0047876850
Studies show that 85% of employees experience some kind of conflict in their working lives.
The consequences are:
And since employees are people with different values, goals, and perspectives who many times work on complex and stress-provoking tasks, conflict is inevitable.
Hence, conflict resolution skills are a must for everyone, but they're especially important for managers as they not only manage conflicts they encounter but also support subordinates and teams struggling with conflict.
This course will give participants the skills and tools that will help them resolve conflict successfully and produce a win-win outcome.
Course Objectives
After completing this course, participants will:
Course Outline:
Session 1: Course Overview
Session 2: Defining Conflict
Session 3: Types of Conflict
Session 4: Open Conflict vs. Hidden Conflict
Session 5: Spontaneous and Reflective Behavior
Session 6: The Johari Window
Session 7: Stages of Conflict
Session 8: Creating the Win/Win
Session 9: Conflict Resolution Style Questionnaire
Session 10: The Role of Communication in Conflict Resolution
Session 11: Active Listening Skills
Session 12: Paraphrasing Skills
Session 13: Powerful Questions
Session 14: Body Language
Session 15: Pre-Assignment Review
Session 16: The Conflict/Opportunity Test
Session 17: Conflict and Its Resolution
Session 18: Helping Others Through Conflict
Session 19: A Personal Action Plan
Recommended Reading List
Post-Course Assessment
Course Completion
Certificate
Training Information
Delivery: E-learning (interactive, self-paced & convenient, and affordable)
How It Works: Using the unique login information we will send, simply access our learning portal with your browser and start learning.
Our training is self-paced and so you’ll take it at your convenience – any time of the day that suits your schedule and as frequently as you like until you finish the course.
Anywhere you stop temporarily is automatically saved so when you resume you continue from there by default.
Duration: Because it's self-paced, participants finish at different times. However, on the average, busy participants finish in 1 week.
Reports: We send periodic reports to your organization until all employees complete their training. For each participant, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Certificate: Each participant receives a certificate of training if course is successfully completed.
Access period: 30 days (can be extended).
Access device: Computer, Smartphone, or Tablet.
Comes with: Course transcripts for reference, and 100% money-back guarantee.
Learning Management & Support: We will be in touch with all participants to encourage and support them until they finish. Our clients' employees always achieve high completion rate.
Learning Outcome: The learning outcome compares favorably with that of conventional training. This is because of increased level of participation through interactivity and self-paced ownership of the learning.
Participants will have the ability to stop and reflect whenever they want, or return to previously-delivered content, and thus ensure a deeper understanding before continuing. They will have the time to digest and integrate information being presented into their existing understanding and context. This is how they make sense of it leading to higher levels of cognitive engagement and higher levels of retention.
For the best learning outcome, we recommend that training be taken in chunks of minutes consistently rather than taking it in a long stretch trying to finish quickly.
How to enroll
Option 1 (ideal for employee training)
To enroll your staff, please send the following to staffelearning@learnsmart.com.ng:
Once we receive the above information, we will send you an invoice for payment to be made. After payment, we will brand a learning portal for your organization, enroll your staff, and send emails with theirunique login information and how to start training.
Option 2
Click on the "Enroll For This Course" button, checkout and make payment with your ATM card. You will receive youruniquelogin information by email and start training.
Option 3
Pay or transfer course fee into any of our bank accounts listed below and notify us through enroll@learnsmart.com.ng. We will register you and instantly email your unique login information for you to start training.
Our Bank Account Information:
Account Name: Paradigm Learning Services
Zenith Bank: Account No: 1013876190
GTBank: Account No: 0159084910
Access Bank: Account No: 0047876850