Global
Administrative professionals sit at the center of daily operations, organizing information, coordinating activities, supporting teams, and ensuring things run smoothly. They draft messages, prepare reports and presentations, schedule appointments, manage vendors and supplies, help organize training programs for other employees, and keep workflows moving efficiently while controlling costs.
It is a role that touches nearly every part of the organization, and when done well, it creates structure, clarity, and momentum for everyone else.
Yet despite how critical this role is, administrative professionals are often overlooked when it comes to structured skills development.
The expectation is that they will “figure it out” on the job. But in reality, effectiveness in this role depends on a broad set of skills — communication, personal organization, assertiveness, and the ability to manage people and situations professionally.
This course is designed to equip participants with the right blend of these skills, enabling them to manage themselves effectively and efficiently, communicate clearly, be appropriately assertive, and handle workplace interactions with confidence, including recognizing and managing conflict and dealing with difficult people.
Without these skills, the administrative professional is likely to struggle.
And while the return on their contribution is not always formally measured in concrete terms, there is so much to lose in productivity and finance if an administrative professional is ineffective.
Session 2: Personal Best, Professional Best
Session 3: Putting Others at Ease
Session 4: Distorted Thinking
Session 5: The Steps to Feeling Good
Session 6: Understanding Assertiveness
Session 7: Improving Your Assertiveness Skills
Session 8: Communication Skills
Session 9: Asking and Listening
Session 10: Non-Verbal Messages
Session 11: Writing Skills
Session 12: Getting Ahead
Session 13: Self-Management
Session 14: Setting Goals
Session 15: Working as a Team
Session 16: Working with Difficult People
Session 17: Learning to Say No
Session 18: Dealing with Stress
Session 19: A Personal Action Plan
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Knowledge Application Aid (KAA)
Training creates value only when learning is applied.
To help organizations achieve this, LearnSmart provides exclusive access to its proprietary Knowledge Application Aid (KAA) at no additional cost for organizations enrolling employees.
The Knowledge Application Aid (KAA) is LearnSmart's practical workplace reinforcement tool that helps managers encourage the application of learning on the job, sustain behaviour change, and maximize the business impact of training long after the course has been completed.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmart.com.ng:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment (Bank Transfer)
If you are purchasing the course for yourself, simply pay the course fee into any of the bank accounts below and notify us via enroll@learnsmart.com.ng.
Once payment is confirmed, we will:
Bank Account Details
Account Name: Learnsmart Workforce Development Limited
Zenith Bank: 1311962564
Access Bank: 1986300410
Option 3 – Individual Enrollment (Online Payment)
Click the "Enroll For This Course" button on this page.
You will be taken through our secure checkout process where you can pay online using your ATM card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.
Administrative professionals sit at the center of daily operations, organizing information, coordinating activities, supporting teams, and ensuring things run smoothly. They draft messages, prepare reports and presentations, schedule appointments, manage vendors and supplies, help organize training programs for other employees, and keep workflows moving efficiently while controlling costs.
It is a role that touches nearly every part of the organization, and when done well, it creates structure, clarity, and momentum for everyone else.
Yet despite how critical this role is, administrative professionals are often overlooked when it comes to structured skills development.
The expectation is that they will “figure it out” on the job. But in reality, effectiveness in this role depends on a broad set of skills — communication, personal organization, assertiveness, and the ability to manage people and situations professionally.
This course is designed to equip participants with the right blend of these skills, enabling them to manage themselves effectively and efficiently, communicate clearly, be appropriately assertive, and handle workplace interactions with confidence, including recognizing and managing conflict and dealing with difficult people.
Without these skills, the administrative professional is likely to struggle.
And while the return on their contribution is not always formally measured in concrete terms, there is so much to lose in productivity and finance if an administrative professional is ineffective.
Session 2: Personal Best, Professional Best
Session 3: Putting Others at Ease
Session 4: Distorted Thinking
Session 5: The Steps to Feeling Good
Session 6: Understanding Assertiveness
Session 7: Improving Your Assertiveness Skills
Session 8: Communication Skills
Session 9: Asking and Listening
Session 10: Non-Verbal Messages
Session 11: Writing Skills
Session 12: Getting Ahead
Session 13: Self-Management
Session 14: Setting Goals
Session 15: Working as a Team
Session 16: Working with Difficult People
Session 17: Learning to Say No
Session 18: Dealing with Stress
Session 19: A Personal Action Plan
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Knowledge Application Aid (KAA)
Training creates value only when learning is applied.
To help organizations achieve this, LearnSmart provides exclusive access to its proprietary Knowledge Application Aid (KAA) at no additional cost for organizations enrolling employees.
The Knowledge Application Aid (KAA) is LearnSmart's practical workplace reinforcement tool that helps managers encourage the application of learning on the job, sustain behaviour change, and maximize the business impact of training long after the course has been completed.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmart.com.ng:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment (Bank Transfer)
If you are purchasing the course for yourself, simply pay the course fee into any of the bank accounts below and notify us via enroll@learnsmart.com.ng.
Once payment is confirmed, we will:
Bank Account Details
Account Name: Learnsmart Workforce Development Limited
Zenith Bank: 1311962564
Access Bank: 1986300410
Option 3 – Individual Enrollment (Online Payment)
Click the "Enroll For This Course" button on this page.
You will be taken through our secure checkout process where you can pay online using your ATM card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.
