Global
Needed in nearly every industry, admin officers organize files, draft messages, produce presentations and reports, schedule appointments, make travel arrangements, and support other staff. They also may negotiate with vendors, buy supplies, manage stockrooms, and get data from various sources; all while ensuring operations run efficiently and keeping costs to a minimum.
The role of an admin staff is critical. But despite this fact, employees in this role are often overlooked when it comes to skills development. While the return on their contribution is not always measurable in concrete units, there is so much to lose in productivity and finance if an admin staff is ineffective.
To avoid this, and in a role that requires multiple skills, admin officers need an optimal blend of skills that will enable them self-manage to be effective and efficient, communicate well, be assertive, and be effective in recognizing and managing conflict, and dealing with difficult people. This course is designed to offer these.
It provides the essential strategies to improve the confidence, and thereby the performance of administrative personnel in an organizational environment.
Whether the participant is new, hopes to start, or experienced in admin role, this course will give them the knowledge, skills, and the professional touch required to excel.
Session 2: Personal Best, Professional Best
Session 3: Putting Others at Ease
Session 4: Distorted Thinking
Session 5: The Steps to Feeling Good
Session 6: Understanding Assertiveness
Session 7: Improving Your Assertiveness Skills
Session 8: Communication Skills
Session 9: Asking and Listening
Session 10: Non-Verbal Messages
Session 11: Writing Skills
Session 12: Getting Ahead
Session 13: Self-Management
Session 14: Setting Goals
Session 15: Working as a Team
Session 16: Working with Difficult People
Session 17: Learning to Say No
Session 18: Dealing with Stress
Session 19: A Personal Action Plan
Post-Course Assessment
Training Information
Delivery: E-learning (interactive, self-paced & convenient, and affordable)
How It Works: Using the unique login information we will send, simply access our learning portal with your browser and start learning.
Our training is self-paced and so you’ll take it at your convenience – any time of the day that suits your schedule and as frequently as you like until you finish the course.
Anywhere you stop temporarily is automatically saved so when you resume you continue from there by default.
Duration: Because it's self-paced, participants finish at different times. However, on the average, busy participants finish in 1 week.
Reports: If company-sponsored, we send periodic reports to the organization until all employees complete their training. For each participant, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Certificate: Each participant receives a certificate of training if course is successfully completed.
Access period: 30 days (can be extended).
Access device: Computer, Smartphone, or Tablet.
Comes with: Course transcripts for reference, and 100% money-back guarantee.
Learning Management & Support: We will be in touch with all participants to encourage and support them until they finish. Our clients' employees always achieve high completion rate.
Learning Outcome: The learning outcome compares favorably with that of conventional training. This is because of increased level of participation through interactivity and self-paced ownership of the learning.
Participants will have the ability to stop and reflect whenever they want, or return to previously-delivered content, and thus ensure a deeper understanding before continuing. They will have the time to digest and integrate information being presented into their existing understanding and context. This is how they make sense of it leading to higher levels of cognitive engagement and higher levels of retention.
For the best learning outcome, we recommend that training be taken in chunks of minutes consistently rather than taking it in a long stretch trying to finish quickly.
How to enroll
Option 1 (ideal for employee training)
To enroll your staff, please send the following to staffelearning@learnsmart.com.ng:
Once we receive the above information, we will send you an invoice for payment to be made. After payment, we will brand a learning portal for your organization, enroll your staff, and send emails with theirunique login information and how to start training.
Option 2
Click on the "Enroll For This Course" button, checkout and make payment with your ATM card. You will receive youruniquelogin information by email and start training.
Option 3
Pay or transfer course fee into any of our bank accounts listed below and notify us through enroll@learnsmart.com.ng. We will register you and instantly email your unique login information for you to start training.
Our Bank Account Information:
Account Name: Paradigm Learning Services
Zenith Bank: Account No: 1013876190
GTBank: Account No: 0159084910
Access Bank: Account No: 0047876850
Needed in nearly every industry, admin officers organize files, draft messages, produce presentations and reports, schedule appointments, make travel arrangements, and support other staff. They also may negotiate with vendors, buy supplies, manage stockrooms, and get data from various sources; all while ensuring operations run efficiently and keeping costs to a minimum.
The role of an admin staff is critical. But despite this fact, employees in this role are often overlooked when it comes to skills development. While the return on their contribution is not always measurable in concrete units, there is so much to lose in productivity and finance if an admin staff is ineffective.
To avoid this, and in a role that requires multiple skills, admin officers need an optimal blend of skills that will enable them self-manage to be effective and efficient, communicate well, be assertive, and be effective in recognizing and managing conflict, and dealing with difficult people. This course is designed to offer these.
It provides the essential strategies to improve the confidence, and thereby the performance of administrative personnel in an organizational environment.
Whether the participant is new, hopes to start, or experienced in admin role, this course will give them the knowledge, skills, and the professional touch required to excel.
Session 2: Personal Best, Professional Best
Session 3: Putting Others at Ease
Session 4: Distorted Thinking
Session 5: The Steps to Feeling Good
Session 6: Understanding Assertiveness
Session 7: Improving Your Assertiveness Skills
Session 8: Communication Skills
Session 9: Asking and Listening
Session 10: Non-Verbal Messages
Session 11: Writing Skills
Session 12: Getting Ahead
Session 13: Self-Management
Session 14: Setting Goals
Session 15: Working as a Team
Session 16: Working with Difficult People
Session 17: Learning to Say No
Session 18: Dealing with Stress
Session 19: A Personal Action Plan
Post-Course Assessment
Training Information
Delivery: E-learning (interactive, self-paced & convenient, and affordable)
How It Works: Using the unique login information we will send, simply access our learning portal with your browser and start learning.
Our training is self-paced and so you’ll take it at your convenience – any time of the day that suits your schedule and as frequently as you like until you finish the course.
Anywhere you stop temporarily is automatically saved so when you resume you continue from there by default.
Duration: Because it's self-paced, participants finish at different times. However, on the average, busy participants finish in 1 week.
Reports: If company-sponsored, we send periodic reports to the organization until all employees complete their training. For each participant, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Certificate: Each participant receives a certificate of training if course is successfully completed.
Access period: 30 days (can be extended).
Access device: Computer, Smartphone, or Tablet.
Comes with: Course transcripts for reference, and 100% money-back guarantee.
Learning Management & Support: We will be in touch with all participants to encourage and support them until they finish. Our clients' employees always achieve high completion rate.
Learning Outcome: The learning outcome compares favorably with that of conventional training. This is because of increased level of participation through interactivity and self-paced ownership of the learning.
Participants will have the ability to stop and reflect whenever they want, or return to previously-delivered content, and thus ensure a deeper understanding before continuing. They will have the time to digest and integrate information being presented into their existing understanding and context. This is how they make sense of it leading to higher levels of cognitive engagement and higher levels of retention.
For the best learning outcome, we recommend that training be taken in chunks of minutes consistently rather than taking it in a long stretch trying to finish quickly.
How to enroll
Option 1 (ideal for employee training)
To enroll your staff, please send the following to staffelearning@learnsmart.com.ng:
Once we receive the above information, we will send you an invoice for payment to be made. After payment, we will brand a learning portal for your organization, enroll your staff, and send emails with theirunique login information and how to start training.
Option 2
Click on the "Enroll For This Course" button, checkout and make payment with your ATM card. You will receive youruniquelogin information by email and start training.
Option 3
Pay or transfer course fee into any of our bank accounts listed below and notify us through enroll@learnsmart.com.ng. We will register you and instantly email your unique login information for you to start training.
Our Bank Account Information:
Account Name: Paradigm Learning Services
Zenith Bank: Account No: 1013876190
GTBank: Account No: 0159084910
Access Bank: Account No: 0047876850
