Global
A successful workforce begets a successful organization. However, a workforce won't be successful if they don't know how success is defined.
The performance management process helps managers define expectations, set goals, manage behavior, and get the results that they want from their team.
Setting goals and objectives to aim for will give both managers and employees a focus, and is one of the key aspects to meeting overall organizational objectives. Managers must also learn how to give specific performance feedback and specific suggestions for improvement, on a regular and timely basis so that employees can grow and develop while organizational performance improves. Performance appraisals involve all these activities.
But, as essential as a performance appraisal is, very few organizations appreciate its importance and do it effectively. In fact, employees and employers often dread it. But it doesn't have to be hard!
Performance appraisal is simply a performance review meeting and its keyword is conversation. The way the manager handles this conversation will determine its effectiveness.
A poorly handled conversation leaves even the best employees disappointed and eventually unproductive whereas a good conversation is positive and motivational and provides an excellent opportunity to reinforce solid performers and redirect the poor ones.
Organizations are not unaware of these possible outcomes, but for many, because their managers don't have enough guidance on what an effective and comprehensive performance appraisal looks like, they do it poorly or avoid doing it altogether. Either of them costs the organization in many ways.
These include losing sight of individual and team goals, compromising accountability, and hindering growth and development opportunities. Also, it leaves room for biased decisions, which can lead to unfair performance improvement plans or terminations based on incomplete or inaccurate performance evaluations.
This course is designed to help. Starting from the basics, it covers all of the phases of the performance appraisal process to arm managers with the skills required to conduct effective performance appraisals.
Course Objectives
Session 1: Course Overview
Session 2: Performance Appraisals Done Well
Session 3: Errors We Make
Session 4: Types of Performance Reviews
Session 5: The Performance Management Process
Session 6: Goals with SPIRIT
Session 7: The Performance Management Cycle
Session 8: Setting Standards
Session 9: Creating a Performance Development Plan
Session 10: Feedback and Communication
Session 11: Listening Skills
Session 12: Communication Strategies
Session 13: Giving Feedback
Session 14: Accepting Criticism
Session 15: Planning the Interview
Session 16: The Interview
Session 17: Goal Setting Case Study
Session 18: Providing Feedback
Session 19: Coaching
Session 20: Appraisal Preparation
Session 21: The Interview
Session 22: Maintaining Performance
Session 23: Handling Performance Problems
Session 24: The Part Where Someone Gets Fired
Session 25: Pre-Assignment Review
Session 26: Performance Management Checklists
Session 27: A Personal Action Plan
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Knowledge Application Aid (KAA)
Training creates value only when learning is applied.
To help organizations achieve this, LearnSmart provides exclusive access to its proprietary Knowledge Application Aid (KAA) at no additional cost for organizations enrolling employees.
The Knowledge Application Aid (KAA) is LearnSmart's practical workplace reinforcement tool that helps managers encourage the application of learning on the job, sustain behaviour change, and maximize the business impact of training long after the course has been completed.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmart.com.ng:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment (Bank Transfer)
If you are purchasing the course for yourself, simply pay the course fee into any of the bank accounts below and notify us via enroll@learnsmart.com.ng.
Once payment is confirmed, we will:
Bank Account Details
Account Name: Learnsmart Workforce Development Limited
Zenith Bank: 1311962564
Access Bank: 1986300410
Option 3 – Individual Enrollment (Online Payment)
Click the "Enroll For This Course" button on this page.
You will be taken through our secure checkout process where you can pay online using your ATM card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.
A successful workforce begets a successful organization. However, a workforce won't be successful if they don't know how success is defined.
The performance management process helps managers define expectations, set goals, manage behavior, and get the results that they want from their team.
Setting goals and objectives to aim for will give both managers and employees a focus, and is one of the key aspects to meeting overall organizational objectives. Managers must also learn how to give specific performance feedback and specific suggestions for improvement, on a regular and timely basis so that employees can grow and develop while organizational performance improves. Performance appraisals involve all these activities.
But, as essential as a performance appraisal is, very few organizations appreciate its importance and do it effectively. In fact, employees and employers often dread it. But it doesn't have to be hard!
Performance appraisal is simply a performance review meeting and its keyword is conversation. The way the manager handles this conversation will determine its effectiveness.
A poorly handled conversation leaves even the best employees disappointed and eventually unproductive whereas a good conversation is positive and motivational and provides an excellent opportunity to reinforce solid performers and redirect the poor ones.
Organizations are not unaware of these possible outcomes, but for many, because their managers don't have enough guidance on what an effective and comprehensive performance appraisal looks like, they do it poorly or avoid doing it altogether. Either of them costs the organization in many ways.
These include losing sight of individual and team goals, compromising accountability, and hindering growth and development opportunities. Also, it leaves room for biased decisions, which can lead to unfair performance improvement plans or terminations based on incomplete or inaccurate performance evaluations.
This course is designed to help. Starting from the basics, it covers all of the phases of the performance appraisal process to arm managers with the skills required to conduct effective performance appraisals.
Course Objectives
Session 1: Course Overview
Session 2: Performance Appraisals Done Well
Session 3: Errors We Make
Session 4: Types of Performance Reviews
Session 5: The Performance Management Process
Session 6: Goals with SPIRIT
Session 7: The Performance Management Cycle
Session 8: Setting Standards
Session 9: Creating a Performance Development Plan
Session 10: Feedback and Communication
Session 11: Listening Skills
Session 12: Communication Strategies
Session 13: Giving Feedback
Session 14: Accepting Criticism
Session 15: Planning the Interview
Session 16: The Interview
Session 17: Goal Setting Case Study
Session 18: Providing Feedback
Session 19: Coaching
Session 20: Appraisal Preparation
Session 21: The Interview
Session 22: Maintaining Performance
Session 23: Handling Performance Problems
Session 24: The Part Where Someone Gets Fired
Session 25: Pre-Assignment Review
Session 26: Performance Management Checklists
Session 27: A Personal Action Plan
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Knowledge Application Aid (KAA)
Training creates value only when learning is applied.
To help organizations achieve this, LearnSmart provides exclusive access to its proprietary Knowledge Application Aid (KAA) at no additional cost for organizations enrolling employees.
The Knowledge Application Aid (KAA) is LearnSmart's practical workplace reinforcement tool that helps managers encourage the application of learning on the job, sustain behaviour change, and maximize the business impact of training long after the course has been completed.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmart.com.ng:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment (Bank Transfer)
If you are purchasing the course for yourself, simply pay the course fee into any of the bank accounts below and notify us via enroll@learnsmart.com.ng.
Once payment is confirmed, we will:
Bank Account Details
Account Name: Learnsmart Workforce Development Limited
Zenith Bank: 1311962564
Access Bank: 1986300410
Option 3 – Individual Enrollment (Online Payment)
Click the "Enroll For This Course" button on this page.
You will be taken through our secure checkout process where you can pay online using your ATM card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.
