Global
A successful workforce begets a successful organization. However, a workforce won't be successful if they don't know how success is defined.
The performance management process helps managers define expectations, set goals, manage behavior, and get the results that they want from their team.
Setting goals and objectives to aim for will give both managers and employees a focus, and is one of the key aspects to meeting overall organizational objectives. Managers must also learn how to give specific performance feedback and specific suggestions for improvement, on a regular and timely basis so that employees can grow and develop while organizational performance improves. Performance appraisals involve all these activities.
But, as essential as a performance appraisal is, very few organizations appreciate its importance and do it effectively. In fact, employees and employers often dread it. But it doesn't have to be hard!
Performance appraisal is simply a performance review meeting and its keyword is conversation. The way the manager handles this conversation will determine its effectiveness.
A poorly handled conversation leaves even the best employees disappointed and eventually unproductive whereas a good conversation is positive and motivational and provides an excellent opportunity to reinforce solid performers and redirect the poor ones.
Organizations are not unaware of these possible outcomes, but for many, because their managers don't have enough guidance on what an effective and comprehensive performance appraisal looks like, they do it poorly or avoid doing it altogether. Either of them costs the organization in many ways.
These include losing sight of individual and team goals, compromising accountability, and hindering growth and development opportunities. Also, it leaves room for biased decisions, which can lead to unfair performance improvement plans or terminations based on incomplete or inaccurate performance evaluations.
This course is designed to help. Starting from the basics, it covers all of the phases of the performance appraisal process to arm managers with the skills required to conduct effective performance appraisals.
Course Objectives
Session 1: Course Overview
Session 2: Performance Appraisals Done Well
Session 3: Errors We Make
Session 4: Types of Performance Reviews
Session 5: The Performance Management Process
Session 6: Goals with SPIRIT
Session 7: The Performance Management Cycle
Session 8: Setting Standards
Session 9: Creating a Performance Development Plan
Session 10: Feedback and Communication
Session 11: Listening Skills
Session 12: Communication Strategies
Session 13: Giving Feedback
Session 14: Accepting Criticism
Session 15: Planning the Interview
Session 16: The Interview
Session 17: Goal Setting Case Study
Session 18: Providing Feedback
Session 19: Coaching
Session 20: Appraisal Preparation
Session 21: The Interview
Session 22: Maintaining Performance
Session 23: Handling Performance Problems
Session 24: The Part Where Someone Gets Fired
Session 25: Pre-Assignment Review
Session 26: Performance Management Checklists
Session 27: A Personal Action Plan
Post-Course Assessment
Training Information
Delivery: E-learning (interactive, self-paced, and convenient).
How It Works: Using the unique login details we will send, participants simply access our learning portal with their browser and start learning.
Each participant will be in control of their learning pace and so can leverage our built-in concept of scaffolding to boost learning outcome.
Besides, they take the training at their convenience – any time of the day that suits their schedule and as frequently as they like until they finish.
Anywhere in the course a participant stops temporarily, it’s automatically saved so when they resume they continue from there by default.
Duration: Because it's self-paced, participants finish at different times. However, on the average, busy participants finish in 1 week.
Reports: We send reports periodically to your organization until all participants complete their training. For each participant, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Certificate: Each participant receives a certificate of training if course is successfully completed.
Access period: 30 days (can be extended).
Access device: Computer, Smartphone, or Tablet.
Comes with: Course transcripts for reference, and 100% money-back guarantee.
Learning Management & Support: We are usually in touch with every participant to encourage and support them until they finish. This leads to very high course completion rate.
Knowledge Application Aid (KAA): This is a tool we developed for our clients to use in driving on-the-job application of what their employees learned in our training. At no cost, KAA is available for use by organizations whose employees have taken our courses.
Learning Outcome: On LearnSmart, the learning outcome compares favorably with that of conventional training. This is because of increased level of participation through interactivity and learning-pace control.
Throughout each course, in an interactive manner, there are engaging questions and exercises that help assess the participant’s understanding as they learn. This approach gives concepts their own room to breathe and get digested.
And with control of their learning pace, each participant will have the ability to stop and reflect whenever they want, or return to previously-delivered content, and thus ensure a deeper understanding before continuing. A participant will have the time to digest and integrate information being presented into their existing understanding and context. This is how they make sense of it leading to higher levels of cognitive engagement and higher levels of retention.
For the best learning outcome, we recommend that training be taken in chunks of minutes consistently rather than taking it in a long stretch trying to finish quickly.
How To Enroll
Option 1 (for organizations that want to enroll their employees)
To have employees of your organization enrolled, please send the following to staffelearning@learnsmart.com.ng:
Once we receive the above information, we enroll the employees and send you an invoice.
When payment is received, we activate the course and send each of the employees an email containing their login details and step-by-step guide on how to start training.
Then, we will be sending training reports periodically to your organization on how all the employees are doing. For each employee, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Option 2 (ideal for individuals buying this course for themselves)
Pay or transfer course fee into any of our bank accounts listed below and notify us through enroll@learnsmart.com.ng. We will enroll you and by email send your unique login details and step-by-step guide on how to start training.
Our Bank Account Information:
Account Name: Paradigm Learning Services
Zenith Bank | Account No: 1013876190
GTBank | Account No: 0159084910
Access Bank | Account No: 0047876850
Option 3 (ideal for individuals buying this course for themselves)
Click on "Enroll For This Course", checkout and make payment with your ATM card and we will be notified automatically. You will be enrolled and by email we send your unique login details and step-by-step guide on how to start training.
A successful workforce begets a successful organization. However, a workforce won't be successful if they don't know how success is defined.
The performance management process helps managers define expectations, set goals, manage behavior, and get the results that they want from their team.
Setting goals and objectives to aim for will give both managers and employees a focus, and is one of the key aspects to meeting overall organizational objectives. Managers must also learn how to give specific performance feedback and specific suggestions for improvement, on a regular and timely basis so that employees can grow and develop while organizational performance improves. Performance appraisals involve all these activities.
But, as essential as a performance appraisal is, very few organizations appreciate its importance and do it effectively. In fact, employees and employers often dread it. But it doesn't have to be hard!
Performance appraisal is simply a performance review meeting and its keyword is conversation. The way the manager handles this conversation will determine its effectiveness.
A poorly handled conversation leaves even the best employees disappointed and eventually unproductive whereas a good conversation is positive and motivational and provides an excellent opportunity to reinforce solid performers and redirect the poor ones.
Organizations are not unaware of these possible outcomes, but for many, because their managers don't have enough guidance on what an effective and comprehensive performance appraisal looks like, they do it poorly or avoid doing it altogether. Either of them costs the organization in many ways.
These include losing sight of individual and team goals, compromising accountability, and hindering growth and development opportunities. Also, it leaves room for biased decisions, which can lead to unfair performance improvement plans or terminations based on incomplete or inaccurate performance evaluations.
This course is designed to help. Starting from the basics, it covers all of the phases of the performance appraisal process to arm managers with the skills required to conduct effective performance appraisals.
Course Objectives
Session 1: Course Overview
Session 2: Performance Appraisals Done Well
Session 3: Errors We Make
Session 4: Types of Performance Reviews
Session 5: The Performance Management Process
Session 6: Goals with SPIRIT
Session 7: The Performance Management Cycle
Session 8: Setting Standards
Session 9: Creating a Performance Development Plan
Session 10: Feedback and Communication
Session 11: Listening Skills
Session 12: Communication Strategies
Session 13: Giving Feedback
Session 14: Accepting Criticism
Session 15: Planning the Interview
Session 16: The Interview
Session 17: Goal Setting Case Study
Session 18: Providing Feedback
Session 19: Coaching
Session 20: Appraisal Preparation
Session 21: The Interview
Session 22: Maintaining Performance
Session 23: Handling Performance Problems
Session 24: The Part Where Someone Gets Fired
Session 25: Pre-Assignment Review
Session 26: Performance Management Checklists
Session 27: A Personal Action Plan
Post-Course Assessment
Training Information
Delivery: E-learning (interactive, self-paced, and convenient).
How It Works: Using the unique login details we will send, participants simply access our learning portal with their browser and start learning.
Each participant will be in control of their learning pace and so can leverage our built-in concept of scaffolding to boost learning outcome.
Besides, they take the training at their convenience – any time of the day that suits their schedule and as frequently as they like until they finish.
Anywhere in the course a participant stops temporarily, it’s automatically saved so when they resume they continue from there by default.
Duration: Because it's self-paced, participants finish at different times. However, on the average, busy participants finish in 1 week.
Reports: We send reports periodically to your organization until all participants complete their training. For each participant, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Certificate: Each participant receives a certificate of training if course is successfully completed.
Access period: 30 days (can be extended).
Access device: Computer, Smartphone, or Tablet.
Comes with: Course transcripts for reference, and 100% money-back guarantee.
Learning Management & Support: We are usually in touch with every participant to encourage and support them until they finish. This leads to very high course completion rate.
Knowledge Application Aid (KAA): This is a tool we developed for our clients to use in driving on-the-job application of what their employees learned in our training. At no cost, KAA is available for use by organizations whose employees have taken our courses.
Learning Outcome: On LearnSmart, the learning outcome compares favorably with that of conventional training. This is because of increased level of participation through interactivity and learning-pace control.
Throughout each course, in an interactive manner, there are engaging questions and exercises that help assess the participant’s understanding as they learn. This approach gives concepts their own room to breathe and get digested.
And with control of their learning pace, each participant will have the ability to stop and reflect whenever they want, or return to previously-delivered content, and thus ensure a deeper understanding before continuing. A participant will have the time to digest and integrate information being presented into their existing understanding and context. This is how they make sense of it leading to higher levels of cognitive engagement and higher levels of retention.
For the best learning outcome, we recommend that training be taken in chunks of minutes consistently rather than taking it in a long stretch trying to finish quickly.
How To Enroll
Option 1 (for organizations that want to enroll their employees)
To have employees of your organization enrolled, please send the following to staffelearning@learnsmart.com.ng:
Once we receive the above information, we enroll the employees and send you an invoice.
When payment is received, we activate the course and send each of the employees an email containing their login details and step-by-step guide on how to start training.
Then, we will be sending training reports periodically to your organization on how all the employees are doing. For each employee, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Option 2 (ideal for individuals buying this course for themselves)
Pay or transfer course fee into any of our bank accounts listed below and notify us through enroll@learnsmart.com.ng. We will enroll you and by email send your unique login details and step-by-step guide on how to start training.
Our Bank Account Information:
Account Name: Paradigm Learning Services
Zenith Bank | Account No: 1013876190
GTBank | Account No: 0159084910
Access Bank | Account No: 0047876850
Option 3 (ideal for individuals buying this course for themselves)
Click on "Enroll For This Course", checkout and make payment with your ATM card and we will be notified automatically. You will be enrolled and by email we send your unique login details and step-by-step guide on how to start training.
