Global
If there is one performance tool most organizations underutilize, it is feedback. Not because it isn’t valued, but because it is not done effectively or consistently across teams.
In many organizations, feedback either doesn’t happen when it should, or when it does, it is unclear, diluted, or misinterpreted. The result is a growing disconnect between what leaders expect and what employees actually deliver—one that quietly erodes performance, accountability, and execution.
When feedback is not working as it should, the signs are clear:
Left unchecked, this becomes a business problem—not just a people issue.
Execution slows, accountability weakens, and leadership capacity is stretched. Managers become reactive rather than proactive, and performance depends more on individual effort than on a structured, repeatable approach. Over time, this limits the organization’s ability to scale, sustain standards, and achieve consistent results.
This course is designed to address this at its root. It equips managers—including supervisors, team leads, and unit heads—with the discipline and skill to deliver clear, structured, and actionable feedback that drives measurable improvement. It ensures that feedback is no longer left to individual style or comfort level, but becomes a consistent management practice aligned with performance expectations.
The course focuses not just on what to say, but how to say it so that feedback is understood, accepted, and acted upon. It enables managers to handle performance conversations with clarity and confidence, ask the right questions, and create an environment where feedback becomes a consistent driver of results rather than an occasional, uncomfortable activity.
By strengthening feedback across the organization, you establish a more disciplined approach to performance management—one where expectations are clear, issues are addressed early, and managers are better equipped to deliver consistent results.
Course Objectives
After completing this course, participants will be able to:
Course Outline
Session 1: Course Overview
Session 2: Definitions
Session 3: Speaking Clearly
Session 4: Communication Strategies
Session 5: Characteristics of Effective Feedback
Session 6: Receiving Feedback Graciously
Session 7: Testing the Waters
Session 8: A Personal Action Plan
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Knowledge Application Aid (KAA)
Training creates value only when learning is applied.
To help organizations achieve this, LearnSmart provides exclusive access to its proprietary Knowledge Application Aid (KAA) at no additional cost for organizations enrolling employees.
The Knowledge Application Aid (KAA) is LearnSmart's practical workplace reinforcement tool that helps managers encourage the application of learning on the job, sustain behaviour change, and maximize the business impact of training long after the course has been completed.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmart.com.ng:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment (Bank Transfer)
If you are purchasing the course for yourself, simply pay the course fee into any of the bank accounts below and notify us via enroll@learnsmart.com.ng.
Once payment is confirmed, we will:
Bank Account Details
Account Name: Learnsmart Workforce Development Limited
Zenith Bank: 1311962564
Access Bank: 1986300410
Option 3 – Individual Enrollment (Online Payment)
Click the "Enroll For This Course" button on this page.
You will be taken through our secure checkout process where you can pay online using your ATM card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.
If there is one performance tool most organizations underutilize, it is feedback. Not because it isn’t valued, but because it is not done effectively or consistently across teams.
In many organizations, feedback either doesn’t happen when it should, or when it does, it is unclear, diluted, or misinterpreted. The result is a growing disconnect between what leaders expect and what employees actually deliver—one that quietly erodes performance, accountability, and execution.
When feedback is not working as it should, the signs are clear:
Left unchecked, this becomes a business problem—not just a people issue.
Execution slows, accountability weakens, and leadership capacity is stretched. Managers become reactive rather than proactive, and performance depends more on individual effort than on a structured, repeatable approach. Over time, this limits the organization’s ability to scale, sustain standards, and achieve consistent results.
This course is designed to address this at its root. It equips managers—including supervisors, team leads, and unit heads—with the discipline and skill to deliver clear, structured, and actionable feedback that drives measurable improvement. It ensures that feedback is no longer left to individual style or comfort level, but becomes a consistent management practice aligned with performance expectations.
The course focuses not just on what to say, but how to say it so that feedback is understood, accepted, and acted upon. It enables managers to handle performance conversations with clarity and confidence, ask the right questions, and create an environment where feedback becomes a consistent driver of results rather than an occasional, uncomfortable activity.
By strengthening feedback across the organization, you establish a more disciplined approach to performance management—one where expectations are clear, issues are addressed early, and managers are better equipped to deliver consistent results.
Course Objectives
After completing this course, participants will be able to:
Course Outline
Session 1: Course Overview
Session 2: Definitions
Session 3: Speaking Clearly
Session 4: Communication Strategies
Session 5: Characteristics of Effective Feedback
Session 6: Receiving Feedback Graciously
Session 7: Testing the Waters
Session 8: A Personal Action Plan
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Knowledge Application Aid (KAA)
Training creates value only when learning is applied.
To help organizations achieve this, LearnSmart provides exclusive access to its proprietary Knowledge Application Aid (KAA) at no additional cost for organizations enrolling employees.
The Knowledge Application Aid (KAA) is LearnSmart's practical workplace reinforcement tool that helps managers encourage the application of learning on the job, sustain behaviour change, and maximize the business impact of training long after the course has been completed.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmart.com.ng:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment (Bank Transfer)
If you are purchasing the course for yourself, simply pay the course fee into any of the bank accounts below and notify us via enroll@learnsmart.com.ng.
Once payment is confirmed, we will:
Bank Account Details
Account Name: Learnsmart Workforce Development Limited
Zenith Bank: 1311962564
Access Bank: 1986300410
Option 3 – Individual Enrollment (Online Payment)
Click the "Enroll For This Course" button on this page.
You will be taken through our secure checkout process where you can pay online using your ATM card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.