Global
More and more people are becoming familiar with the harmful effects of bullying. Mobbing has been called “bullying on steroids.” In this course, you will learn what it looks like, how good people sometimes get caught up in it, and how to ensure your workplace is not a breeding ground for mobbing. Course Objectives After this course, participants will be able to: ....Read More
Discipline is not something any manager wants to do but it is a skill that is important to be able to perform consistently and fairly. While the traditional discipline is punitive and ineffective in improving employee behavior, progressive discipline is not based on punishment. Rather it features increasingly strict steps that supply feedback that can help employees correct their work behaviors. ....Read More
Project management has evolved over the past few years due to emerging technology, new approaches (predictive, traditional, adaptive, agile, hybrid, etc.) and rapid market changes. To reflect this evolution, the Standard for Project Management and Project Management Body of Knowledge (PMBOK) Guide Seventh Edition is quite different from previous versions. It outlines 12 Project Management Principles, 8 Performance Domains, Tailoring and project models, methods,....Read More
We all try to do the best work that we can, however, there are times when things go wrong and problems arise. These things can be in or out of control and result in work that is less than it could be. That is why we take corrective action — to address any problems, deficiencies, or nonconformities that come up from time to time. In this course, we discuss how collaborative problem-solving can lead us to the root causes....Read More
Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work. Employee engagement does not mean employee happiness. Someone might be happy at work, but that doesn’t necessarily mean they are working hard, productively on behalf of the organization. While company outings, TGIF, and end-of-year parties are fun–and....Read More
Customers leave for a variety of reasons. And understanding these reasons (depicted in the chart above) is an important first step to improving customer service. From the chart, it's instructive to see that 64% of the reasons customers leave are related to employees’ behaviour – “Employees were unhelpful, rude, unknowledgeable” and “Employees did not 'go out of their way."" These behaviours are....Read More
If there is one thing that drains an employee of energy and motivation, it’s being treated unfairly. And at the root of most unfair decisions and treatments is bias. We make decisions based on knowledge, experience, personality, and needs. We also make decisions based on preferences unseen – where we grew up or lessons learned in childhood, for example – may lead us....Read More
Technical professionals build, deliver, and support technology solutions. Hence, they possess technical, analytical, and logical skills required for solving finite problems. These skills are essential. However, in today’s workplace, they are inadequate. This is because, today, teams rather than individuals are doing more work. And to succeed in this type of environment, technical....Read More
Good writing is an essential skill in today’s collaborative world. From writing business letters, memos, and proposals to sending texts or emails and creating social media posts, the ability to convey a message clearly and succinctly is crucial. Effective writers are able to present a message in a way that is easily understood, and this is important in nearly every organization. In fact, good writing helps employees....Read More
Research suggests that more than one in three employees have experienced bullying, abuse, harassment, or discrimination in their workplaces. This course provides organizations of all sizes, in any industry, with a proactive standard tool for all employees to combat bullying, abuse, harassment, discrimination, and incivility for a safer, more productive quality of life in the workplace and their personal spaces as well.....Read More
Diversity is recognizing our individual differences. Differences can be age, gender, race, place of origin, color, disability, sexual orientation, gender identity, socioeconomic status, religious beliefs, marital status, family status and culture. Differences can also be in our values, talents, work experience, language, and communication skills. Diversity is about respecting, understanding, valuing, and leveraging our differences....Read More
Leading with integrity creates a powerful opportunity to support employees, to build a positive company culture and to achieve meaningful long-term growth. Integrity always lies on a foundation of honest, transformational leadership, trust, and authenticity. Leaders who can lead with integrity, and communicate that vision with confidence and charisma, will transform profits, performance....Read More
No matter what industry you’re in, your organization likely works with vendors, perhaps, a lot of them – because each department in your organization has its own needs and its own set of suppliers to fulfill those needs. And as your organization....Read More
When your customer does not return, what your organization loses is not just the money for the next transaction but the total revenue the customer would have brought to your organization across their entire relationship with you. This is a huge loss, which is even more when you imagine this scenario for multiple customers. All this starts when the services provided do not meet the customer’s expectations. And it’s....Read More
Teams are the critical units that support organizations. Thus, success as an organization can often depend on how well its teams operate and the kind of results they achieve. ....Read More
Online businesses are the present as well as the wave of the future. More and more consumers are turning to the Internet to purchase products and services. Thus, whether you want to set up a part-time venture or create a full-time enterprise, there’s never been a better time to put it online. ....Read More
If customers highlight an overpriced, poor, or unreliable service, they are not condemning your organization to redundancy, but offering you a great opportunity to see your organization from another’s point of view. This feedback, termed customer complaint, can prove to be invaluable. And how your organization handles it is not only crucial in ensuring that the customer does not leave but also essential in....Read More
Organizations naturally gather data in their day-to-day activities, which may be data on product sales, website traffic, spending on supplies, power consumption, etc. This data is used to inform decision-making and improve business performance. For example, you could use data on daily product sales and daily spending on operations to run a profitability report by day of the week. If the report shows that the o....Read More
Interactive, practical, and delivered on each participant's schedule, this course will help participants get advanced skills on Microsoft Excel. Course Objectives After completing this course, participants will be able to: Import and Export XML Data Export Excel Data Work with Multiple Workbooks Analyze and Present Data....Read More
Interactive, practical, and delivered on each participant's schedule, this course will help participants get intermediate skills on Microsoft Excel. Course Objectives After completing this course, participants will be able to: Enhance Workbooks Insert Graphics Analyze Data with PivotTables, Slicers, and PivotCharts Visualize Data....Read More
Microsoft Excel is a powerful spreadsheet application that has become entrenched in workplaces due to its enormous benefits. Hence, any function in any industry can benefit from those with good Excel skills. For those who are new to Excel, its vast array of features and controls can seem quite daunting. But, after this course, they will start to feel comfortable inside the Microsoft....Read More
Microsoft Word is one of the most popular word processers in the world. Whether you need to create documents for work, school, or personal use, Microsoft Word can help you produce professional and attractive results. In this course, ideal for beginners, participants learn the basic functions of Microsoft Word and how to use them to make great business documents. Course Objectives After....Read More
If your organization is going to miss an opportunity, it should be for a substantial reason – not poor communication. Presentations, whether in person or via video interface, remain a primary means of building business relationships and partnerships that will sustain and grow your organization. And in the filled calendars of busy customers, investors, suppliers, and fellow employees, time is literally money.&....Read More
The digital world is a dangerous place. So, one big responsibility that should never be ignored or taken light heartedly is cybersecurity. Cybersecurity protects the business and customers data like a shield. But having poor cybersecurity practices makes the business vulnerable to cyberattacks. And, one of the key risk factors in cyberattacks is human error. ....Read More
Virtual presentations are not groundbreaking. In fact, they've been around for a while. But they didn't see their inadvertent rise to fame until the 2020 pandemic forced organizations to rethink their work culture. Since then, driven by their benefits to organizations, virtual presentations have continued to be a significant component of workplace communication. Thus, if an employee....Read More
“When Akin hit the ball with the bat, it damaged.” “Report any other defects or mechanical damage to the supervisor in finished product.” “Three reasons why manufacturing companies are losing money are that their plants are inefficient, high labor costs, and increasing foreign competition.” “Her business ideas sounds....Read More
Without a thorough understanding of inventory management in an organization, two major things are bound to happen: Understocking. Consequently, stockouts occur often, leading to missed sales and lost customers. In trying to prevent stockouts, the organization settles for the opposite – overstocking.....Read More
When an organization does not meet the expectations of the customer, it’s poor service. And the customer might not return. It’s crucial, then, for every organization to always meet the expectations of their customers. While many organizations promise to do so, some are better at delivering than others. And the difference lies in what their employees know and their attitude to service. This....Read More
How much valuable work an employee is able to get done in a given period is important because it has direct impact on an organization’s bottom line. The more work employees can get done, the more profit their organization can make. Hence, for sustained success in any organization, the employees must be able to get work done. That is, they must be productive – they must produce value for the business that exceeds....Read More
Reports provide critical analyses of how the business is tracking in all areas of the organization. Thus, they serve as important tools to guide decision-making, and help organizations investigate and solve any identified issues. However, as important as reports are in business organizations, many employees do not know how to write effective reports, and this results in two major problems: ....Read More
Needed in nearly every industry, admin officers organize files, draft messages, produce presentations and reports, schedule appointments, make travel arrangements, and support other staff. They also may negotiate with vendors, buy supplies, manage stockrooms, and get data from various sources; all while ensuring operations run efficiently and keeping costs to a minimum. The role of an admin officer is critical and....Read More
Often these days, traffic is so snarled and gridlocked that if you are trying to drop in and meet with prospects, you will spend all your time in the car. As a result, routine sales visits have reduced significantly. And the implication for organizations is that success in sales no longer depends on the number of visits and in-person meetings but on how effectively they are able to use....Read More
As the crucial interface between the non-management employees and the senior management of the organization, supervisors have the ultimate influence over many employees and have powerful effect - good or bad - on their productivity. In fact, they have the power to turn on or turn off the productivity of their many direct reports and in turn, to a large extent, that of the organization. ....Read More
According to a survey conducted by Monetate, 4.24% of visitors from email marketing buy something as compared to 2.49% of visitors from search engines and 0.59% from social media. In addition to this unmatched ability to drive conversions, email marketing is inexpensive, immediate,....Read More
If managers are trustworthy, adapt leadership styles, inspire their subordinates, and effectively work 'through' them, organizations would be having better business results. But not all managers exhibit these qualities. A Gallup poll found that....Read More
The new economy calls for new ways of attracting customers and sales. One of such ways is growth hacking. It is to the new economy what marketing was to the last millennium. And the first step in successful growth hacking is accepting that growth hacking is not marketing. Marketing efforts are often gauged and measured by number – the larger the better. This can include viewership....Read More
Many people with different backgrounds are eager to start a career in Human Resources (HR). This is because it’s a dynamic field with many lucrative opportunities. If you're not a human resource professional but would like to make a switch and build a career in human resources, this course is for you. With no assumption of any prior knowledge of human resources, it starts with the basics and goes on to help you master all key human....Read More
Please ask these questions to employees in your organization: When was the last time you tried something for the first time? Can you name it specifically? If they can’t remember, their comfort zone may have turned into a rut. And when employees are stuck in a rut, their organization....Read More
How a product or service is sold, and how a business is run, has changed. Customers want to know your company’s values, selling is about relationships, and your workplace culture impacts productivity. Business relationships, a marketing strategy, and an understanding of the company’s core values, guiding principles, strengths and opportunities is vital to growth. In this course, you will learn about these essentials, and how to combine that knowledge....Read More
For marketing to be effective in today’s vast arena of the information age, it needs to be engaging and unique. That’s why harnessing the power of storytelling and weaving it into marketing produce results. Story marketing is the process of attracting and....Read More
This course focuses on the essential steps to promoting a marketing webinar that connects with your target audience and generates your desired results. Webinars are an affordable and effective tool for connecting with your staff, customers and your online community. As someone who already has the skills to create webinars — from the structure and content to how to use webinar platform technology — you are ready....Read More
This course shows you how to develop a safety procedures manual by using a variety of tools and techniques. You are going to learn a series of skills for use in developing a manual, including how to flowchart and gather information then take that information and craft an actual procedure. You will also encounter further skills using other methods to build procedures. Safety procedures are the backbone of an organization’s....Read More
Design Thinking starts with identifying a problem within an organization. Perhaps you are looking to improve customer service at your front desk. That's problem identified. You need to then look at what other solutions already exist and use those and the knowledge of your users (empathy) to arrive at potential solutions. From here you build a prototype (e.g.....Read More
There was a time when what employees learned in school before entering the workforce would be all they needed to know for the rest of their career. That is no longer the case, as today skills can become outdated very quickly. The rapid evolution of workplace technologies and best practices means employees need to keep their skills current. They must truly be life-long learners and can no longer rely on what they already know.....Read More
It’s important to learn to use webinars effectively for one simple reason: they are powerful tools. You owe it to yourself and your company to learn up front the best way to get the most out of a webinar and how to choose a platform, outline, develop, and deliver a webinar that presents your message clearly. The benefits of delivering winning webinars are many, don’t let them pass you by. Webinars are now a common....Read More
This course will guide you and your organization on the path to being environmentally responsible. Following upon the Environmental Sustainability course, this course expands upon that with the notion of an environmental audit. You are exposed to the different types of audits, how to create a checklist, deal with noncompliances, and how to wrap up an audit with a closing meeting. It provides participants with the knowledge....Read More
Each day in the news it’s common to hear of stories regarding the environment and how we have to do our part to preserve it, whether as individuals or organizations. This course offers plenty of know-how to organizations that are looking to manage their environmental impact in the world. It provides a solid footing for creating an Environmental Management System and following up with that. Environmental Management Systems....Read More
To become a truly great organization it takes truly great leaders: leaders that employees are willing to go the extra mile for; leaders that nurture and inspire their team, giving them the confidence to do their jobs well; leaders that provide guidance and motivation, while showing integrity and modeling the behaviors they want to see in their team. Hence for sustainable long-term success, organizations need more than bosses.....Read More
Successful organizations have one thing in common: team players working together. They share resources, ideas, and common goals; and develop a shared identity. Then, as an effective team, they can identify a common enemy, usually an external competitor, and unite to defeat it. However, in many other organizations, this is not so. And the primary....Read More
The pace of the development of new technology is accelerating, and we find ourselves becoming increasingly dependent on technology to communicate with each other. As a result, we find ourselves spending more and more time living in a ‘digital world’. ....Read More
“A different language is a different vision of life,” said the Italian filmmaker Federico Fellini. Employees who use English as a second language demonstrate great commitment and skill in learning a language other than their native tongue. There are subtle differences between languages because of social influences and workplace demands that can create or strengthen....Read More
Digital transformation is a fundamental shift in how a business operates - from internal processes to front-end changes - in order to improve workplace efficiency, take full advantage of changing technology and to meet customer needs in an increasingly digital marketplace. It is not the same as digitization, which turns information into a digital format. A digital transformation involves a shift in attitudes and the ability to keep changing as needed, and it’s different for....Read More
Innovation doesn’t have to be as game-changing as inventing the computer. So while innovation, in its purest form, means to create something new, it can also mean better solutions, new methods of doing something, finding more efficient and effective ways of completing a task, or creating new processes or workflows. Innovation is what drives companies; by coming up with new and....Read More
Collaboration is a skill that is utilized with one or more people to produce or create a result or shared goal. Everyone in the group has a shared vision or outcome. The group not only has to work together, they must think together, and the product comes from group effort. Collaborators are equal partners. ....Read More
This course will prepare participants to develop a message and remain on topic when they are presenting that message to the media and public without straying from the point, or points, they want to make. The final session will give students the opportunity to craft and hone a message of their own. ....Read More
Women have a long-standing history in the workforce, in all roles from front-line worker to visionary founder, influential behind-the-scenes patron to front-and-center CEO. As women, however, what are the influences, barriers and benefits to our leadership? Do we use or even acknowledge our strengths and skills? ....Read More
A workplace code of conduct is a written document that maps out the organization’s ethics, values, rules, and expectations for employees. It's essential for every organization. Why? Workplaces are made up of diverse groups of people with diverse motivations, backgrounds, and ethics. When such groups are brought together, opportunities exist for ethical, moral, financial, or....Read More
The internet, providing an information highway for communication and research, is now also a virtual toolbox for the small business owner, with free options for such essential services as marketing, promotion, project management, data acquisition, document review, graphic design, and sales transactions. This course will give an overview of some popular options and provide basic instruction in their....Read More
This course is important because employees are the most important thing for a business, some may say it’s the customers, but without employees you can have all the customers in the world and no way to service them. Everyone likes to be recognized for a job well done. Some people like more recognition than others, but it’s all important on some level. It can be....Read More
Many people like to think of themselves as progressive in some fashion, but is this usually the case? Employers can be considered progressive for numerous reasons, from the way they treat their staff to their approach to technology. This course....Read More
This courses introduces participants to HTML and CSS Coding. Course Outline 1. Getting Started with HTML HTML Basics Basic Webpage Elements Creating Lists 2. Doing More with HTML Images in HTML Links in HTML Tables in HTML 3. Getting Started with CSS....Read More
This course takes Introduction to HTML and CSS Coding a step higher. Course Outline 1. Performance and Organization Strategy and Structure Object-oriented CSS Scalable and Modular Architecture for CSS Reusable Code Reusing Styles 2.....Read More
The media is more widespread and pervasive than it’s ever been and its reach is growing all the time. Depending on your line of work or hobbies, or just a plain twist of fate, you could end up being the answer part of a question and answer session with a member of the media. ....Read More
Most companies spend huge amounts of time and money designing, construction, outfitting, transporting, and setting up their trade show booth. This course aims to have you understand some of the basic skills that would allow you to get the most out of your trade show experience. ....Read More
Training is constantly evolving, just as the needs and desires of learners are constantly changing. Creating a great training that changes how learners think and act is a challenge for every trainer. Luckily, there are plenty of techniques that can help us engage learners and motivate them to apply what they have learned back in the workplace. In this course, we will focus on how visual storytelling tools can help trainers....Read More
In this course, participants will learn everything they need to know about creating, customizing, and finishing their Microsoft PowerPoint presentations. With no assumption that the participant had prior experience in the use of Microsoft PowerPoint, this interactive and practical course will be beneficial to both those who are beginners and those who are already using Microsoft PowerPoint but would like to ramp up their....Read More
Microsoft PowerPoint is a powerful presentation application. It can be used to create exciting, engaging presentations that convey information in a way that your audience will remember. However, to get the best out of Microsoft PowerPoint, one must learn the art of using it. In this course, participants will be equipped with the skills required to use Microsoft PowerPoint effectively. ....Read More
If you take a good look at any successful organization, you would know they have the support of employee development as a core part of their culture. For these organizations, it goes beyond professional or even personal development to offering learning opportunities that create increased energy, creativity and fun. ....Read More
Safety is very important in every workplace. People will love to be in a work environment where they know that their safety comes first. Just like every decision made in an organisation needs a good planning, so does safety. ....Read More
Not every member of a staff is comfortable with retreats. A staff retreat can evoke some pretty strong emotions. Not all staff feel free to share their time hanging out with other people they hardly speak to. Dread of a week of hanging around with people you would never invite home for dinner can be a little awkward. Queasy thinking about throwing yourself backwards hoping your ‘new friends’ will....Read More
The role of a supervisor is key in an organization. A supervisor oversees, manages, coordinates, monitors and facilitates activities and workers of an organization. The supervisor’s duty goes beyond just inspection and monitoring. Most times, it includes taking care and supervising the health and well-being of employees. This means that the supervisor has a role to play in making....Read More
Every organization, whether big or small, needs funding. Funding greases the wheels of many organizations and allows them to follow their mandates and mission statements. This is where proposals come in. Proposals are the basic tools to access these funds, but these documents don’t write themselves. Proposals are persuasive documents that....Read More
Many organizations lay emphasis on job-specific skills. And this is understood because to do their work, employees typically need job-specific skills. For example, Dentists need to know how to fill cavities, Computer Programmers need to be able to write functional codes, and Accountants need to be able to keep accurate financial records. But: ....Read More
For every successful, well-executed and well-managed project, there is a good planning. Planning precedes execution. Therefore, it is not enough to have a project you want to execute, knowing how to plan such project is more important. A project that has no plan will fail. Hence, a proper planning is what every project needs, no matter how small such project might seem. ....Read More
Six Sigma is a set of qualitative and quantitative quality tools that can help an organization improve its business processes through efficient employment of scarce resources. This course is designed to introduce participants to concepts of Six Sigma particularly in continuous process improvement. Various quality tools used in process improvements will be explored as well as the importance of customer relationships. ....Read More
Project management is no longer only for mega projects worth millions of naira. Small and medium projects can benefit from project management tools. These time-tested tools can help organizations to get projects done well, done under budget, and done on time. In this course, participants will gain experience using the most common project management execution tools from Project Tracking Forms, Risk Monitoring Tables to Com....Read More
Positivity affects both the mental and the physical activities of a person. A positive mind thinks well and achieves tangible results. A positive work environment contributes a lot to the success and the growth of a company. It is also important for the productivity of a company. Our emotional and physical health can be improved by working in a positive work environment. We should wake up each morning wanting to go to work - not trying....Read More
Workplace politics encompasses the power and authority processes and behaviors that are at work in a particular workplace. It is how the links between people in the workplace work. There are workplace politics at play in every organization! In 1990, two American psychologists (Dr. Jack Mayer and Dr. Peter Salovey) purported that if there was a cognitive intelligence or IQ then there....Read More
There are lots of good reasons to offer training, and even more reasons to participate and take training. But there is also an accountability element, where we ask ourselves: What was the value of that training? Did we meet the objectives that were set out? Did the training bring about some kind of lasting change in behavior?....Read More
Smart leaders know that the strength of a strong team lies within the team members themselves. They understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important....Read More
Studies show that 78% of salespeople engaged in social selling are outselling their peers who are not. But it’s important to note this about social selling: It’s not the same as social media marketing; it’s not the same as social media advertising; and it’s certainly not about bombarding strangers with unsolicited tweets. Rather, it’s the art of using social media to laser-target, establish rapport....Read More
No matter how smoothly your business is operating, every business has the potential to do a little better. Or, in some cases, a lot better. The thing is, we set up processes in business to keep things running, but, most times, inertia and old habits keep us following those processes even when they're no longer the most effective. ....Read More
Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned, is critical in every organization. But when logistics and supply chain management are poor, this flow is often disrupted. And any disruption usually leads to a whole series of distortions, with attendant consequences which include the following: Inconsistency in supply Poor customer ex....Read More
This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t....Read More
This course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. Participants will come away from the course energized and prepared to write their business plan. Course Objec....Read More
The Internet is full of fascinating places to find information, check out your favorite companies and stores, look for deals, read the news, and much more. However, people don’t read information on the web in the same way that they read a printed newspaper, magazine, or a book. As writers, we have to be very aware of how people approach a web page so that we can create interesting and engaging content. This course is for people....Read More
Purchasing and procurement are the functions for managing the flow of goods and services into the organization. In addition, they are the foundation of strong, collaborative relationships with suppliers and their value is now recognized as an integral part of cost control within the organization. Hence, when purchasing and procurement are not effective, the following outcomes are real possibilities: Not enough....Read More
Intrapreneurship has been described as a great way to make beneficial changes to your organization. People can choose to continue with the status quo, quit, or they can work to make a difference in the lives of themselves and others within the company. Who wants to feel empowered and recognized for their innovative and creative ideas? Who....Read More
As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting.....Read More
When key employees leave, the stability of the organization falters. If there is no one available to step in and take over, time is spent making a hire, then more time is spent letting the new hire get acclimated to the organization’s culture. And no matter how well a new hire fits, there is still a transition period when the organization is not moving forward. A good talent management....Read More
Studies show that 85% of employees experience some kind of conflict in their working lives. The consequences are: Increased stress and anxiety among employees, which decreases productivity and satisfaction Feelings of being defeated and demeaned, which lowers employees’ morale and may increase turnover ....Read More
The field of public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for the situation has not changed. In this comprehensive course, you will learn how to determine the type of information required, to approach PR strategically, create compelling releases, and manage your media relations. Course Obj....Read More
If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people....Read More
When it comes to employees, salary is not the only thing that can guarantee their engagement and retention. Employees tend to stick around when they believe the organization they are working for is taking care of their personal and professional development. And coaching and mentoring are the two crucial components of employee development. While coaching is based on a partnership that....Read More
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were....Read More
A budget estimates revenue and plans expenditure for a given period. Hence, it helps to restrict any spending that is not part of the plan and ensures that money is allocated only to those things that support the strategic objectives of the business. However, as important as budgets are, some managers do not have adequate knowledge on how to prepare proper budgets. They manage only by reference to a general mental budget. This....Read More
Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give participants some of those skills. Course Objective After completing this course, participants will: Understand the role of goal setting in performance....Read More
When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This course will help participants learn how to influence....Read More
Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organization. They are front-line workers in every possible role, middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without using the term self-leadership. However, they have clearly d....Read More
Toyota, Boeing, and Nike are just a few organizations that have used Lean principles to help them become successful. Your organization, too, can incorporate Lean process improvement techniques into your corporate culture to minimize waste and maximize value. Lean principles have come a long way over the past 300 years. From Benjamin Franklin's early ideas, to Henry Ford's work in the 1920's and the Toyoda precepts....Read More
Inconsistent service delivery: great sometimes, poor sometimes Operational lags and delayed service delivery Recurring same-pattern errors/problems Bias and unfairness in employee performance management Growing operating costs If any of these things happen in your organization, the first things to check are your business processes. ....Read More
This course will introduce the different facets of CRM and identify who the customers really are. It will also analyze the key components of CRM and explore how it can be integrated within an organization. As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze....Read More
Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect our business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take....Read More
Anger and violence can have many root causes. It is important, therefore, to have a variety of prevention techniques and plans in place. This course recommends a multi-pronged approach that includes employee training, risk assessments, workplace design improvements, hazard evaluation, and expert resources. Course Objectives After completing this course, participants....Read More
In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability....Read More
As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.....Read More
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of. ....Read More
Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. There are big benefits to today’s virtual workplace, but there can be big challenges, too. This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome....Read More
We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training.....Read More
More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. We all....Read More
Today’s fast-paced marketplace demands that businesses think fast. Crowdsourcing can help all types of businesses keep on top of trends and stay competitive. This course will show you how to leverage all types of crowdsourcing (including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding) to kickstart your business’ growth. Course Objectives....Read More
It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful....Read More
Your brand speaks for your company and its products and/or services. In today’s online-focused world, it’s important that your brand has a definitive, consistent, and responsive presence. Whether you’re looking to build a brand from scratch, or strengthen an existing brand, this course will help you build a brand using....Read More
What is your particular area of core knowledge? Consulting business is all about taking that knowledge and skills you have gained and turning them into a resource that someone would be willing to pay money for. For instance, you could use skills that you've used in the work world to provide expert advice and other forms of expertise to businesses small and large. And our....Read More
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool. ....Read More
In 2012 alone, the US Equal Employment Opportunity Commission ordered that $365,400,000 (that’s 365.4 million dollars!) be paid out for discrimination and harassment charges. No wonder companies are working to be more proactive in preventing harassment. But how do you prevent harassment from occurring? What sorts of policies should....Read More
E-commerce businesses are firmly entrenched in the modern global marketplace. From its roots in the mid-1990's to today, that market is growing more and more as consumers are turning to the Internet to purchase products and services every day. This course will teach entrepreneurs how to develop, market, and manage an e-commerce business, giving them a crucial advantage in today’s competitive market. Course Objectives ....Read More
Project management is not just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a usual part of our job, and to get the job done well, within our budget, and on time. This course is intended for those who understand the conceptual phase....Read More
As the Internet grows, it becomes more challenging to find the correct information from a reliable source in a timely manner. As research expert Gary Price puts it, “The haystack is growing and finding the needles takes more time and requires greater skill.” This course....Read More
It was Charles Kettering, an inventor for General Motors, who once said, "A problem well-stated is half-solved." Often, problems or areas of improvement exist in organizations. Examples: sales of a new launched product is not meeting the expectations; producing 1000 items per day but want to increase daily production; customer satisfaction level is not being met; stockout occurs on a regular basis. ....Read More
Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating. This course will explore....Read More
Your organization can gain a significant, competitive advantage by integrating modern technology into their operations. Scheduling meetings with clients, knowledge-sharing between personnel, and accessing important information becomes immediately easier by deciding to use technology to your advantage. There is an endless list of professional activities that can be improved by using technology to your advantage. In this....Read More
Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This course will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively. You will also receive an introduction to core leadership skills.....Read More
If you wish to be part of a company that people choose to do business with, or that employees choose to come work with, then being a company that encourages sustainability and social responsibility in business is important. Sustainability and social responsibility principles offer a tangible approach for doing your work at a level that your colleagues and communities look up to. This topic includes such issues as organizational....Read More
Opportunities to take a regional business into the global market make it possible to strategically, smartly, and profitably accomplish more than you can by staying local. To prepare, you need to set your business up for success by being open to learning, to applying new ideas, and to continually reviewing how you can create success in the global market. Topics such as trade financing, regulatory considerations, international....Read More
Do you love those moments of exception, when everything seems to have come together and things are working beautifully? Would you like to create an environment where those rare extraordinary moments become the norm? Then you may just be ready to learn the value of Appreciative Inquiry, also known as AI. AI is a method for implementing change that is rooted in being positive, sharing stories of things that work well, and leveraging....Read More
The human body is a fragile system, and we put many demands on it every day. Activities like reaching to get supplies off of a shelf, sitting in front of a computer for hours every day, and moving heavy products around the shop can all take a toll on our bodies. In this course, you will learn how to make your environment as ergonomic as possible in order to make daily tasks easier on your body and mind. Course....Read More
Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, we’ve all been somewhere where the class clown is able to lighten the mood and help people have fun. The good news is that humor can help you make your training sessions just as engaging as those fun social occasions. Even better, you don’t need to be....Read More
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to disorganization and make many employees flit from one task to another, trying to get everything done. Disorganization can take many forms. But the truth is, whether a company has a culture of disorganization....Read More
Most people who call themselves trainers today probably didn’t start out to be trainers. They often work in a field where they develop extensive knowledge and then are asked to share what they know. Many trainers have some experience with teaching, writing, or leadership, although they come from nearly every field. As such, people who work as trainers are often....Read More
No matter who you are or what you do, whether at work or in the community, you are likely involved in meetings. Meetings are costly, whether they are held in a company boardroom or at the local coffee shop. To ensure that meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if accurate minutes have not been recorded, then the meeting....Read More
Putting a group of people together to work is one thing. Helping them develop into a cohesive, synergistic unit - a team - is quite another. And in today’s workplace, teams rather than individuals are doing more work. Hence, whether the focus is on service, quality, cost, value, or other similar goals, teams are the critical units that support most organizations. Success....Read More
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and about helping people. Others become trainers because their employer asks them to get involved in mentoring, training, or coaching new or existing employees. Trainers also get started when they want to make some changes....Read More
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Employees feel stressed out, insecure, and misunderstood. And it’s each employee’s reaction to stress that helps them roll with the punches, or leads them to experience negative effects that cost the organization. Costs of stress can include: Errors ....Read More
It’s no secret that the sales industry continues to change and evolve rapidly. Today, the overfriendly, joke-telling, high pressure salesperson has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence. They focus on identifying needs and persuading....Read More
Risk is the effect of uncertainty on objectives. And today’s business world is very uncertain with sometimes chaotic realities. Whether due to rising costs, supply disruptions, foreign exchange instability or some other industry-specific issues, many businesses are experiencing unprecedented challenges, where the response will determine their direction for a long time in the future. Hence, it’s very important for o....Read More
In this age of information overload, it can be hard to know where to find good information that you can trust. If you’re doing research for an important project, report, or proposal, how do you find information that you can count on? This course will teach you how to research any topic using a number of different tools. We will start with basic techniques, such....Read More
Presentation and public speaking strategies are used to promote effective and professional communication between a presenter and their audience. There are techniques that can be learned to create interesting, organized, and engaging presentations. A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills.....Read More
Prospecting is the crucial first step in the sales process. It is what fills the pipeline with potential customers that sales people keep converting into buyers to always reach and exceed sales targets. Thus, when sales people get to that point where sales targets are not met and there’s no hope of any major sale soon, then their problem has, as their origin, a failure from weeks or months earlier – a failure in prospecting.....Read More
Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This has made having project management skills an unstated necessity in the workplace. ....Read More
Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time. This course will give you the fundamental skills that you need to be successful in project management, including task scheduling, goal setting, and project prioritizing. As well, it will familiarize you with the most common terms and practices in terms of working on pr....Read More
In just about any industry or any role, we are almost constantly involved in solving problems. It is the primary reason people are employed – to solve problems as individuals and in groups. Some problems are simple and the solution is readily apparent, while other problems are more complex requiring multiple potential solutions to be weighed before making a decision. However, problem solving skill does not always come naturally....Read More
Companies brand themselves to create an image, a recognizable spark that encourages their target customers to connect with them, remember them, and do business with them. We create a personal image for the same reason; to build a brand centered on ourselves. Get ready to explore your personal brand and how you can stand out and be recognized by designing your brand to have a positive impact in everything that you do. This course....Read More
This course has been designed for those in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization. Speaking under pressure,....Read More
A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, what is needed is to impress your clients with your knowledge of the products and services you sell, your understanding of their problems, and the solutions they need. But, this is difficult to achieve if you don’t have a mastery of creating proposals and making presentations. And....Read More
When it comes to selling, there is always going to be that stage where you come up against a prospect’s reluctance to buy and have to soothe any reservations they may have. That is, a stage where you have to overcome a prospect’s objections. And, it’s at this objections stage – a crucial stage enticingly near closing the sale – that many sales fall apart.....Read More
An effective human resource professional knows that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff. Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. A thoughtful new employee orientation program, coupled....Read More
Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world. Once you have a grasp on NLP's basic principles, you might be interested in learning about some tools that can help you do more with NLP. This course will give you some hands-on experience with important NLP techniques,....Read More
Did you know that most employees decide to leave a job within their first 18 months with an organization? When an employee does leave, it usually costs about three times their salary to replace them. You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their....Read More
Whether you're at a networking group meeting, checking out your Twitter feed, or grabbing lunch at your favorite restaurant, networking skills can be of immense benefit to you and those around you. Networking expert, Dr. Ivan Misner, estimates that people who spend at least 20 hours a week networking get 70% of their business through referrals. But as much as networking is very....Read More
Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are working on a project....Read More
Motivated employees are responsible and productive. They inspire others. As a result, a motivated workforce is an important part of every organization’s competitive edge. And that’s why many organizations crave it. When an organization does not have a motivated workforce, the effects are well-attested: higher employee turnover, lower levels of engagement,....Read More
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This course will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate. Members of such a group want to get some kind of result out of their time together: solving problems, brainstorming, or simply sharing information. At its best,....Read More
The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. In this course, you will explore how to prepare for an interview and become familiar with the types of questions to expect, as well as the questions you should think about asking. You will learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up....Read More
According to Datareportal, as of January 2024, the number of active social media users in Nigeria had reached 36.75 million. And the users and engagement on major platforms keep increasing. Most organizations are aware of this and the immense marketing opportunities it provides. As a result, they have established some sort of presence on social media. They encourage employees to create....Read More
Marketing is about getting your business known and building your position within the marketplace. Hence a strong marketing presence is an important part of any business' success. However, small businesses don`t always have a big budget for marketing, so they have to do things a little differently than big business in order to grow their presence, increase results, and meet business goals. ....Read More
There are not many positives about doing business in a challenging economy. Business is tough, cash-flow is tight, and consumers rein in spending. So, many business leaders react accordingly. Anticipating reduced sales, they cut back on variable costs, including marketing. And, in this circumstance, many people in marketing and sales roles fail to deliver on the expected results.....Read More
When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism....Read More
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results....Read More
Your brain, thoughts, and behavior are at the core of everything that you do every day, even if you aren’t aware of it. In order to truly achieve the results that you want to achieve, you must master the art of bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world. Neuro linguistic programming can give you the tools to do just that. ....Read More
Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. Inadvertently, many organizations interview as casually as this sounds. The result? They often make a bad hire. And when you make a bad hire, you will have to deal with the havoc that the "wrong" employee can create:....Read More
We all have things we want in life. The route to success is to take the things that we dream about and wish for, and turn them into reality. This course will lead participants through thinking, planning, and taking action on the things they really want. They will learn ways to ensure that they get where they want to go in life. Course Objectives After you....Read More
While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this course will help you to determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started. ....Read More
There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue.....Read More
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, and planning and coordinating meetings all take time. There has been a growing realization that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build....Read More
When you run your own business, you can work on your own schedule and make money doing something that you’re passionate about. Millions of people around the world are living that dream and running their own business. Hence if you're working for an organization but would like to start and run your own business, this course is for you. It will teach you the basics of entrepreneurship. You’ll....Read More
Employee accountability means that employees take responsibility for both their performance and business outcomes. Instead of looking to pin blame on someone when something goes wrong, they step up and take full ownership. And recognizing that other team members and general organizational performance depend on the results of their work, accountable employees are outcome-focused and work to find solutions. These attributes of employee accountability....Read More
People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities. This course will give supervisors, managers, and human resource consultants tools and tips for creating a diverse....Read More
Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation (or ‘onboarding’) for newly hired employees is a key factor in retention. In order for training to be valuable, the person that designs and plans the training must have an excellent understanding of what the training objectives are.....Read More
For employees in leadership role, one of the most difficult transitions to make is the shift from doing to leading. In doing, we are in a constant state of overextension, which fuels an instinctive reaction to hold on to work. This survival instinct ultimately decreases our impact through an ongoing, limited effect on our team members. And, the impact continues to decrease with every initiative we unnecessarily hold on to. In leading,....Read More
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Course Objectives After completing this course, participants will be able to: Identify ways to establish....Read More
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. ....Read More
A property company that just completed the construction of a 400-house estate needed a painting company to paint the houses urgently. The painting was to be uniform and orange colour was to cover a major portion of each of the houses, but orange paint was scarce in the market. They contacted painting Company A. Their company representative gave a fair price but stated that, due to scarcity of orange paint, his company would not....Read More
Workplace wellness is an organization’s effort to help its employees improve their health. It can include offering employees healthy snack options; a fruit a day; on-site doctors; many different exercise options; ergonomic chairs; and naps. Now, which wellness program is your organization running? Workplace wellness programs have often been....Read More
Many companies advertise with pay per click ads. This course focuses on the largest machine available: Google AdWords. In this course, participants will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success. Course Objectives....Read More
The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview. In order to make the most of this course, participants need to have recently completed the Getting Your Job....Read More
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this course is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present....Read More
We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside....Read More
Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music). While this course is specifically....Read More
A successful workforce begets a successful organization. However, a workforce won't be successful if they don't know how success is defined. The performance management process helps managers define expectations, set goals, manage behavior, and get the results that they want from their team. Setting goals and objectives to aim for will give both managers and employees a focus, and is one of the key aspects to meeting overall....Read More
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course will introduce....Read More
Have you ever wondered why it seems so difficult to talk with some people, yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this course is to help you understand the impact your communication skills have on other....Read More
Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others,....Read More
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will....Read More
When a key employee leaves, it causes significant disruptions in business operations. And if there is no one available to step in and take over, this disruption can lead to a loss of revenue, decreased employee morale, and damaged customer relationships. But an effective succession plan mitigates these costly outcomes. That’s why successful....Read More
If you’ve ever had an awkward moment where: You aren’t sure which fork to use, You don’t know which side plate is yours, You’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how agonizing such....Read More
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier.....Read More
If key aspects of your organization's working conditions are good but you keep having reduced morale and increased employee turnover, here is one possible cause: bullying. Workplace bullying is repeated mistreatment of an employee by another employee or group of employees that takes the form of verbal abuse; conduct or behaviors that are threatening, intimidating, or humiliating; sabotage that prevents work from getting done; or some c....Read More
Healthy self-esteem is essential for your personal growth and success. Of all the judgments you make in life, none are as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this course, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get....Read More
When you have a great relationship with your buyer all aspects of selling become easier. That's why building and maintaining quality relationships are critical skills for any sales professional. Hence, creating connections, forging strategic friendships, and developing and maintaining a referral network are all important components of your sales approach. ....Read More
Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic....Read More
Your brand is the vehicle that propels your product or service into your customers’ lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to. This course will get you started on the road to creating a perfect....Read More
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this c....Read More
This course is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing. We’ve included information on how to market online, and even more importantly, how to determine what results you are getting. Then, you can figure out whether you are reaching your target market, where your qualified prospects are, and how they are engaged as a result of your efforts. ....Read More
Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. The business environment is a complex place to be. Whether you wish to work as a consultant, establish a company, or set up an operation that meets a need for very....Read More
Over the past several decades, organizations have come to realize that success cannot only be measured in dollars and cents. Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. ....Read More
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.....Read More
This is a course for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports. Course Objectives At the end of this course, participants will be able to: Make....Read More
Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning if the facilitator is able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy. To reach this stage as an adult educator isn’t always easy,....Read More
Many managers flinch when they hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if they're going to succeed in their role where their decisions have significant impact on their organization's finances. Thus, as every organization and its various departments depend on the ordered measurement, recording and communication of its....Read More
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. ....Read More