Most organizations invest in employee training with good intentions. The goal is usually clear: improve performance, increase productivity, and deliver better service to customers.
Yet despite these investments, many leaders still feel disappointed with the results.
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When you provide the right service, at the right price, at the right time, and to the agreed-upon specifications, the customer is satisfied.
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For every company that isn’t growing, there is a unique story. However, there are three reasons out of which at least one recurs in every story.
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By this period every year, it’s typical for organizations to review the key metrics for evaluating their progress. Then with a view to improving the metrics, targets are set for the New Year. Usually, these metrics include sales, revenue, and ultimately profit.
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The urgency trap is a tendency to prioritize tasks based on their urgency instead of their importance.
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In trying to respond to this question, many employees would think only of the customer who purchases their organization’s goods or services – the external customer.
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Personal development. If you could put what drives career success into one phrase, that would be the phrase.
Personal development is the conscious pursuit of self-growth by expanding self-awareness and improving personal skills.
Basically, what it takes is for you to consider your aims in life, assess your skills, and continuously strive to improve them in areas that will help you achieve your aims.
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There aren’t many positives about doing business in a challenging economy. Business is tough, cash-flow is tight, and consumers rein in spending.
Thus many business leaders react accordingly. Anticipating reduced sales, they cut back on variable costs, including marketing, in order to deliver on their financial expectations.
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In employee training, everyone learns differently. There will always be ones that understand a concept quicker and ones that need more time, ones that skim and ones that scan, ones that jot and those that write slowly. At the core of these learning styles is pace. Very important and so is its control.
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Poor customer service creates a leak in your organization, causing potentially loyal customers to slip away. In other words, poor service will cost your organization money. Lots of money.
You incur this cost in two ways . . .
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