This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

 

This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

 

Course Objectives

After you complete this course, you'll be able to:

• Adjust to the supervisor’s role with confidence.
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that you can develop to enhance your supervisory skills.
• Use time management and planning techniques to maximize your success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Course Content Details:

Session 1: Course Overview

•  Learning Objectives
•  Pre-Assignment
•  Pre-Course Assessment

 Session 2: Pre-Assignment Review

•  Pre-Assignment Review

 Session 3: Making the Transition

•  How Will My Role Change?
•  Coping with the Changes
•  What to Say If You’re Teased About Being the Boss
•  Tips for Learning the Ropes Quickly, Part One
•  Tips for Learning the Ropes Quickly, Part Two
•  Questions Supervisors Have

 Session 4: Responsibilities of a Supervisor

•  Making Connections

 Session 5: Key Behaviors and Attitudes

•  Building the Right Environment
•  Cues for Success
•  Motivation from Within
•  Making Connections
•  Committing to Lifelong Learning
•  The Value of Practice
•  Learning Plans

 Session 6: Setting Goals

•  Know Where You Are Going
•  Getting Specific
•  Setting Goals with SPIRIT

 Session 7: LPlanning for Success

•  How Can Planning Help Me?
•  Getting Things In Order
•  Getting Things In Order
•  Making Connections
•  Mastering E-mail
•  Calculating Your Time
•  Tips for Tackling the E-Mail Monster
•  Time Management Tips
•  Key Planning Points
•  Putting Plans into Action with Scheduling Aids
•  Organizing Your Work Area and Your Paperwork
•  Organizing Your Work Area and Your Paperwork
•  The Master Plan
•  The Supporting Plan
•  Usage of Resources
•  The Next Steps
•  Suggestions to Maximize Planning and Prioritizing

 Session 8: Active Listening Techniques

•  About Active Listening
•  Key Listening Skills
•  Responding to Feelings
•  Reading Cues
•  Demonstration Cues
•  Tips for Becoming a Better Listener

 Session 9: Communication Skills

•  Questioning Skills
•  Open Questions
•  Closed Questions
•  Opening Up Our Questions
•  Probing Techniques
•  Probing Techniques
•  Pushing My Buttons
•  What Is Said and What Is Heard
•  Managing Our Non-Verbal Messages

 Session 10: Giving Feedback

•  Six Characteristics of Effective Feedback, Part One
•  Six Characteristics of Effective Feedback, Part Two
•  Six Characteristics of Effective Feedback, Part Three
•  Skill Building
•  Receiving Feedback

 Session 11: Giving Instructions

•  Understanding Learning Styles
•  Obstacles to Effective Instructions

 Session 12: Orders, Requests, and Suggestions

•  Defining the Terms
•  Requests
•  Suggestions
•  Making Connections

 Session 13: Managing Conflict

•  The Conflict Resolution Process
•  When To Get Involved
•  Breaking Down the Process

 Session 14: Managing Challenging Situations

•  Steps for a Difficult Conversation
•  Step 1: Make Sure the Receiver is Ready
•  Step 2: State Your Purpose
•  Step 3: Ask For Their Story
•  Step 4: Tell Your Side
•  Step 5: Get to The Third Side
•  Step 6: Evaluate the Three F’s
•  Step 7: Create an Action Plan, If Appropriate
•  Step 8: Follow Up
•  Case Studies

 Session 15: Dealing with Others

•  Understanding Your Relationships
•  Establishing Credibility

 Session 16: A Personal Action Plan

•  Starting Point
•  Where I Want to Go
•  How I Will Get There
•  Summary

 Recommended Reading List

 

 Post-Course Assessment

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