Overview:

Conflict is an unavoidable part of customer relations at times. This collection will help you interact with customers calmly and with purpose. We discuss barriers to communication, techniques for healing customer relationships, and other key skills. 

Course Objectives: 

• Understanding Conflict in the Workplace
• Identifying the Causes of Conflict
• Managing Conflict in the Workplace
• An Introduction to Productive Conflict Resolution
• Handling Conflict with the Thomas-Kilmann Model
• Handling Conflicts in Low-Value Relationships
• Handling Conflicts in High-Value Relationships
• Win-Win Negotiations for Conflict Resolution
• Dealing with Stressful People
• Minimizing Gossip and Rumour
• Diffusing Techniques for Healing Customer Relationships
• Healing Customer Relationships
• Communication Channels
• Overcoming Barriers to Workplace Communication
• Good Communication
• Customer Service Communication Skills
• Conflict Management

Course Duration: 6 hours with interactive television

How To Enroll:

Option 1

·         Scroll down and click on the shopping cart

·         Checkout and make payment (you’ll create an account or log in as part of the checkout process)

We instantly e-mail your user ID and password for you to log in and begin training as soon as you want

Option 2

Pay or transfer course fee into any of our bank accounts and send an email (to enroll@learnsmart.com.ng) stating the course you paid for, name used in paying, and the amount. We will register you and instantly email your user ID and password for you to start training.

Our Account Details:

Account Name: Paradigm Learning Services

Zenith Bank: Account No: 1013876190

GTBank: Account No: 0159084910

Diamond Bank: Account No: 0047876850 

Other Features and Benefits: 

• Live trainers providing person-to-person learning
• Virtual Classmates ask questions and extend the depth of coverage
• Learning links (polls, surveys, quizzes, games) increase engagement and improve retention
• Social learning and corporate best practices are built right into the lessons creating a community of learners
• Interactive transcripts can be annotated and engage all learning styles and accommodate disabilities
• Compelling courses using interactive videos
• Live online coaching
• 1-year unlimited access
• Self-paced (run full course at a stretch or in chunks of minutes, course automatically remembers where you stopped and resumes from there when you return)
• Earn a certificate on completion
• 100% money back guarantee (get all your money back if you're not satisfied with the course)
• Rich, up-to-date content with relevant hands-on exercises that enhance understanding