Global
With the change caused by the pandemic, routine sales visits have reduced significantly. The implication for organizations is that success in sales will no longer depend on the number of visits and in-person meetings but on how effectively they are able to use the other means of marketing and sales.
Hence it’s important to evaluate how your customer-facing staff and sales people use the phone as it’s going to be playing a more impactful role in your sales and marketing.
As they make sales calls, handle enquiries, give quotes, take orders, and close sales negotiations over the phone, negative phone calls and poor phone interaction could result to missed opportunities and direct loss of sales.
This course will show participants how the phone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase their sales' success.
They will also learn how to hone their communication skills, their ability to persuade, and techniques to personalize each sales call.
Course Objectives
After you complete this course, participants will be able to:
Session 2: Pre-Assignment Review
Session 3: Verbal Communication
Session 4: To Serve and Delight
Session 5: Exceptional Things about Telephone Sales
Session 6: Building Trust
Session 7: It's More Than Just a Phase
Session 8: Communication Essentials
Session 9: Developing Your Script
Session 10: Pre-Call Planning
Session 11: Following Up
Session 12: Closing the Sale
Session 13: A Personal Action Plan
With the change caused by the pandemic, routine sales visits have reduced significantly. The implication for organizations is that success in sales will no longer depend on the number of visits and in-person meetings but on how effectively they are able to use the other means of marketing and sales.
Hence it’s important to evaluate how your customer-facing staff and sales people use the phone as it’s going to be playing a more impactful role in your sales and marketing.
As they make sales calls, handle enquiries, give quotes, take orders, and close sales negotiations over the phone, negative phone calls and poor phone interaction could result to missed opportunities and direct loss of sales.
This course will show participants how the phone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase their sales' success.
They will also learn how to hone their communication skills, their ability to persuade, and techniques to personalize each sales call.
Course Objectives
After you complete this course, participants will be able to:
Session 2: Pre-Assignment Review
Session 3: Verbal Communication
Session 4: To Serve and Delight
Session 5: Exceptional Things about Telephone Sales
Session 6: Building Trust
Session 7: It's More Than Just a Phase
Session 8: Communication Essentials
Session 9: Developing Your Script
Session 10: Pre-Call Planning
Session 11: Following Up
Session 12: Closing the Sale
Session 13: A Personal Action Plan