Global
An administrative assistant primarily performs important organizational tasks. Needed in nearly every industry, they organize files, draft messages, produce presentations and reports, schedule appointments, make travel arrangements, and support other staff. They also may negotiate with vendors, buy supplies, manage stockrooms, and get data from various sources. It’s a role that requires multiple skills.
Thus, to deliver results effectively, they need an optimal blend of skills that will enable them self-manage to be effective and efficient, communicate well, be assertive, and be effective in recognizing and managing conflict, and dealing with difficult people. This course is designed to offer these.
It provides the essential strategies to improve the confidence, and thereby the performance of administrative personnel in an organizational environment.
Whether the participant is new, hopes to start, or experienced in admin role, this course will give them the knowledge, skills, and the professional touch required to excel.
Session 2: Personal Best, Professional Best
Session 3: Putting Others at Ease
Session 4: Distorted Thinking
Session 5: The Steps to Feeling Good
Session 6: Understanding Assertiveness
Session 10: Non-Verbal Messages
Session 11: Writing Skills
Session 12: Getting Ahead
Session 13: Self-Management
Session 14: Setting Goals
Session 15: Working as a Team
Session 16: Working with Difficult People
Session 17: Learning to Say No
Session 18: Dealing with Stress
Session 19: A Personal Action Plan
Post-Course Assessment
An administrative assistant primarily performs important organizational tasks. Needed in nearly every industry, they organize files, draft messages, produce presentations and reports, schedule appointments, make travel arrangements, and support other staff. They also may negotiate with vendors, buy supplies, manage stockrooms, and get data from various sources. It’s a role that requires multiple skills.
Thus, to deliver results effectively, they need an optimal blend of skills that will enable them self-manage to be effective and efficient, communicate well, be assertive, and be effective in recognizing and managing conflict, and dealing with difficult people. This course is designed to offer these.
It provides the essential strategies to improve the confidence, and thereby the performance of administrative personnel in an organizational environment.
Whether the participant is new, hopes to start, or experienced in admin role, this course will give them the knowledge, skills, and the professional touch required to excel.
Session 2: Personal Best, Professional Best
Session 3: Putting Others at Ease
Session 4: Distorted Thinking
Session 5: The Steps to Feeling Good
Session 6: Understanding Assertiveness
Session 10: Non-Verbal Messages
Session 11: Writing Skills
Session 12: Getting Ahead
Session 13: Self-Management
Session 14: Setting Goals
Session 15: Working as a Team
Session 16: Working with Difficult People
Session 17: Learning to Say No
Session 18: Dealing with Stress
Session 19: A Personal Action Plan
Post-Course Assessment
