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Category: Soft skills

Avoiding the Urgency Trap using Eisenhower Matrix

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Please look over the following questions:

  • Do you have long-term goals but no time or energy to make progress on them?
  • Do you find yourself running around putting out fires all day?
  • Are you usually busy but don’t feel like your work has a high impact?
  • Are you having a hard time delegating and/or saying no?

If you find yourself feeling a twinge of guilt at any point while working through the questions listed above, then it’s recommended that you try Eisenhower Matrix (also known as the urgent-important matrix). (more…)

Understanding the service concept

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Good service creates customer satisfaction. Excellent service creates customer loyalty. Hence, by building service excellence into your organization, customer loyalty is increased which in turn results to profitable and sustainable business growth.

Implementing an effective service strategy with a focus on retaining customers has proven to be more effective at increasing sales and profit, than mere marketing campaigns, promotions or advertising. Thus there is a strong correlation between service delivery and profit with research showing that a 5% increase in customer service can result in a 25% increase in profit. (more…)