For every company that isn’t growing, there is a unique story. However, there are three reasons out of which at least one recurs in every story.
(more…)Category: Modern employee training
Developing Yourself To Success
Personal development. If you could put what drives career success into one phrase, that would be the phrase.
Personal development is the conscious pursuit of self-growth by expanding self-awareness and improving personal skills.
Basically, what it takes is for you to consider your aims in life, assess your skills, and continuously strive to improve them in areas that will help you achieve your aims.
(more…)Marketing in Today’s Economy
There aren’t many positives about doing business in a challenging economy. Business is tough, cash-flow is tight, and consumers rein in spending.
Thus many business leaders react accordingly. Anticipating reduced sales, they cut back on variable costs, including marketing, in order to deliver on their financial expectations.
(more…)Effective Learning Using ‘Scaffolding’
In employee training, everyone learns differently. There will always be ones that understand a concept quicker and ones that need more time, ones that skim and ones that scan, ones that jot and those that write slowly. At the core of these learning styles is pace. Very important and so is its control.
(more…)The Cost of Poor Customer Service
Poor customer service creates a leak in your organization, causing potentially loyal customers to slip away. In other words, poor service will cost your organization money. Lots of money.
You incur this cost in two ways . . .
(more…)The Leadership Approach Managers Should Avoid
“One size fits all” – using the same leadership style in every situation and for everyone in a team. This should be avoided because at any point in a team, individuals are at different developmental levels. Hence managers should vary their style of leadership based on each individual’s developmental level. This approach, developed by Paul Hersey and Ken Blanchard, is known as situational leadership.
(more…)Making Customers Satisfied is Out of Date
When you provide the right service at the right price, at the right time, and to the agreed-upon specifications, the customer is satisfied. This is the mission of most organizations because they assume that it is sufficient to satisfy customers. But studies conducted on the relationship between customer satisfaction and customer loyalty show that this assumption is deeply flawed.
(more…)The Effectiveness of Self-Paced Learning
Employees have different learning styles. There will always be ones that understand a concept quicker and ones that need more time, ones that skim and ones that scan, ones that are night owls and those that are early birds. At the core of these styles is pace. Very important and so is its control.
(more…)The Inadequacy of Hard Skills
To do their work, employees typically need hard skills. For example, Customer Service Officers need to know how to solve customers’ problems, Computer Programmers need to be able to write functional codes, and Accountants need to be able keep and inspect financial records.
However, beyond the hard skills, which customer service officer do you go to? The one who is pleasant and takes time to answer your questions; or the one who treats you like a number in a long line of customers?
Which programmer do you retain when the economy is down? The one whose attitude is positive and upbeat, and who is always willing to help; or the one who is inflexible and has a hard time admitting mistakes? (more…)