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The Impact of Poor Performance Reviews

If done effectively, performance reviews help managers to align and track measurable goals, create ongoing feedback loops for coaching, and boost engagement through recognition. In other words, managing employee performance is basically how work gets done and goals are accomplished.

But we are all busy, and sometimes do not invest the time needed to understand performance reviews and how to use them effectively. This can lead to detrimental organizational outcomes, some of which are shown below.

1. Unclear Reward Systems

Due to poor communication, employees may not understand the link between their behaviors and results, and how those translate into performance ratings. Likewise, employees may not comprehend how their ratings translate into rewards. The absence of clear links makes it unlikely employees will be motivated to perform at a high level. (more…)

The Effect of Leadership Behaviours on Employee Engagement

Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.

Employee engagement does not mean employee happiness. Someone might be happy at work, but that doesn’t necessarily mean they are working hard, productively on behalf of the organization. While celebrating employees’ birthdays and providing perks are fun–and may be beneficial for other reasons–making employees happy is different from making them engaged. (more…)

Why You Must Start Setting Personal Goals

If you have not set personal goals (at least for this year), it is like setting out on a major journey with no real idea of your destination. One of the implications is that you feel as if you are adrift, working hard but don’t seem to get anywhere worthwhile.

Goal setting is a powerful process for thinking about your ideal future, and for motivating yourself to turn your vision of this future into reality. You need to spend enough time to think about what you want from life and set yourself personal goals to achieve them. (more…)

Find your strengths, focus on using them

One of the primary drivers of success is finding your strengths and focusing on using them. Your strengths are those personal characteristics that allow you to perform at your personal best.

The more you can narrow down to what your core strength is the better your chance of success. That’s why the key to having an excellent career is to ask yourself one simple question: “What is my biggest strength?”

So many people are in jobs they don’t like because they haven’t found the answer to that question. And because everyone is good at a few things and does them here and there, many talented people float in the pool of mediocrity – lacking real success.

That should not be. Don’t deny yourself fulfillment and subsequent success by failing to play in areas of your strength. You must nail down your strengths so you can discover your passion. Critical to success is finding and being sure of that one big thing you want to do forever – your biggest strength.

Here are three tips that will help you identify your strengths and find ideas for using them: (more…)

Understanding the service concept

Good service creates customer satisfaction. Excellent service creates customer loyalty. Hence, by building service excellence into your organization, customer loyalty is increased which in turn results to profitable and sustainable business growth.

Implementing an effective service strategy with a focus on retaining customers has proven to be more effective at increasing sales and profit, than mere marketing campaigns, promotions or advertising. Thus there is a strong correlation between service delivery and profit with research showing that a 5% increase in customer service can result in a 25% increase in profit. (more…)

5 tips for getting the most out of online learning

One of the reasons people choose online learning style is that it’s very convenient. This advantage, however, means you have to take some extra steps to successfully learn online.

You need to dedicate a significant amount of your time, consistently take the sessions, be concentrated while studying, and fully commit to your learning process, just as you would do for a regular course.

It’s important to realize that online learning is not an easier way to learn, but rather a more convenient one. It requires commitment, self-discipline, willpower, and strong motivation. Without these, it may be challenging for you to successfully complete your online courses.

In this blog post, we’ll share five key study tips that will help you get the best value from your online course. (more…)